Brother Wireless Printer Setup Getting 'Connection Fail'
jgfinnegan1
Enthusiast - Level 2

I just bought a brother wireless printer, MFC-255CW, and tried to get it to connect to my fios wireless router.  During the setup it does find my broadcast SSID.  However it then says to enter the password, and I do.  It goes through and attempts to connect for about a minute and then ends up with 'Connection Fail'.  I have the printer right next to the modem so it's not a problem with distance.  I also moved it away a few feet and tried again.  I turned off the WEP key and tried again.  This time it finds the SSID and immediately then tries to connect, but I end up with the same result.  This particular model does not come with an ethernet connection, so I can't test it directly.  The other thing is that each time I get the 'Connection Fail' error, I need to issue the reset network, it won't even attempt connection after that. 

Can someone help with this.  I tried calling Verizon last night but the tech told me this is a Brother issue.

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1 Solution
fdb2
Enthusiast - Level 1

Thank you thank you! Everytime I have an internet crash my Brother printer's wireless crashes and it takes me forever to reboot. I now have your instructions saved on my computer. You have saved my life!!!

View solution in original post

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26 Replies
VZ_Javier
Enthusiast - Level 3

Dear jgfinnegan,

I would like to know if you have any other wireless devices?  If you do and they work on your wireless network, then it will be a printer issue.  If not please factory reset the router.  By using a pin to press and hold the reset (30seconds) button in the back of the router.  Please let me know if that helps. 

Thanks for your patience

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MichaelHewitt1

I am having exactly the same problem. I have found similar questions on other forums but have yet to find a solution. Any information would be appreciated

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jmw1950
Specialist - Level 2

I can only guess, but I suspect either a firewall or port forwarding issue.

You probably need to ask Brother what ports they use, and then make sure the Router is configured to handle them.

You  might also temporarily change the firewall setting on the router to minimum security and see if it makes any difference.

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lasagna
Community Leader
Community Leader

The firewall has nothing to do with it.   The firewall is for traffic on the Internet side getting into the private network -- don't go messing with those.

What are the particulars of your wireless setup?  Go into the router and bring up the Wireless Settings page and provide us with everything it says on the status page (you can replace the wireless password with "xxxxxx" as we don't need to see that, but we do need to see the values for everything else).

MHewitt2
Enthusiast - Level 2

Thanks for trying to help. Here are the settings from my router

Wireless:    ON
SSID:    I4267
64-BIT WEP:    ON
64-BIT WEP KEY:    XXXXX
Channel:    Automatic
SSID Broadcast:    Enabled
MAC Authentication:    Disabled
Wireless Mode:    Mixed accepts 802.11b and 802.11g connections
Packets Sent:    22512534
Packets Received:    20996299

Let me know if you need more ...

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lasagna
Community Leader
Community Leader

OK ... so how much experimenting would you like to do?   Let's start with the easiest first ... keeping you existing wireless setup.

On the printer, let's do the following configuration (starting on page 31, even though you don't have a hidden SSID):

http://welcome.solutions.brother.com/BSC/public/files/dlf/doc002478/cv_dcp375w_eng_net_a.pdf

At Step #7, manually type in your SSID: I4267

At Step #9, choose Infrastructure

At Step #10, choose Open

At Step #11, choose WEP

At Step #12, enter the WEP key (your XXXXX from your status screen)

At Step #15, choose YES

Check results.

If that didn't work, repeats changing from "Open" to "Shared" in Step #10.

Check results.

If it still doesn't work, let's play around with the wireless settings on your router.  This WILL break anyone currently using wireless, so make sure you are making the router changes from a PC that is WIRED into the router and make sure you write your settings down BEFORE making changes so you can put them back if necessary later.

In reality, you shouldn't be using WEP -- it's OK, but not a great encryption protocol.  What you really want to be using is WPA2.  So,  let's change the router to use WPA2 and then see if the printer will connect:

Login to the router, pull up the Wireless settings page.

On the Basic settings page, turn OFF WEP and save the configuration.   If you want you can not try to connect using the sequence about choosing "Open" and No Encryption -- but DO NOT leave the network this way.   You would be an open access point for any drive by computer person to steal bandwidth from.

On the Advanced settings page,  choose WPA2

Complete the WPA2 setup screen:  Pre-shared Key, create an 8 character or longer "passphrase" in ASCII and remember it, encryption algorithm - AES, Group Key Interval - checked and set to 900.   Apply

On this Advanced settings page, select Level 3 - 802.11b/g mode -- change to 802.11g only (assuming you have no 802.11b older wireless devices),  Apply

Now go back to Wireless Status page and write down all the settings and post them here (except for the passphrase) just so I can make sure you got it all right.

On the printer, go thru the setup process that you were initially using (choosing the SSID from the list) and this time when it asks for a password, give the new passphrase you just created.

Check results.

If that didn't work, use the process:

At Step #7, manually type in your SSID: I4267

At Step #9, choose Infrastructure

At Step #10, choose WPA/WPA2-PSK

At Step #13, choose AES

At Step #14, enter the WPA2 passphrase (cAsE iS iMpOrTaNt!)

At Step #15, choose YES

Check results.

Hopefully the printer has now connected.   If not, undo your changes (so your wireless network gets back to working).

If the printer is connected, you will now need to go to each of your wireless machines and change them to use WPA2 instead of WEP.   If for some reason WPA2 is not available -- you'll need to repeat the configuration process on the router and choose WPA and TKIP instead on the router and on the printer.

Let me know how it goes!

MHewitt2
Enthusiast - Level 2

Thanks very much for going to all of that trouble. I will venture in this evening and post the result. Much appreciated.

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MHewitt2
Enthusiast - Level 2

No luck with any of those methods. Thanks for trying, though. The upside is, I upgraded my security to WPA2.

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lasagna
Community Leader
Community Leader

I note that there is a firmware update for that printer on Brother's site ... not sure if it addresses anything specific to your situation, but might be worth a shot if you haven't ever updated it.

So you tried with the "open" and "no encryption" setting and it still didn't work?   That's sounding like a bad radio in the printer.

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MHewitt2
Enthusiast - Level 2

This is actually the second unit I've had, as the first one had a printing issue as well. So it seems to be software based rather than hardware. Both units had no trouble locating the SSIDs of my network or the dozen belonging to the various neighbors.

I will try the firmware update. Thanks again for the effort.

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MHewitt2
Enthusiast - Level 2

Updating for anyone who might have a similar problem: The firmware update did not solve the problem. I think he answer lies somehow in manually creating a place for the printer on the wireless network. I will post again if I find the solution.

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charliepapa
Newbie

Hi -

have you solved your Brother printer problem yet?  I have the identical problem with my new Brother MFC-6490CW.  Brother tech rep says it's a router problem. What it is is a problem between my Actiontec Router and my Brother printer-  that no one wants to own up to.

After failing to connect the printer wirelessly, I took it to a local Brother service center.  They got it connected to their wireless system quickly. So the printer CAN connect wirelessly - just not to my Actiontec Router.

My router has never had any problems connecting to any wireless device - until now.  I've rebooted the router, updated the router and printer firmware, and, in case of printer, the software.  I just took an HP wireless printer off the network - it worked just fine.

Printer sees the SSID - won't connect.  I've tried static connection as well as letting router set the printer's IP.  I've tried everything -  can't get it to connect -  ands it's nobody's problem.  I've tried WEP, I've tried no security.  Nothing.

Ugh.

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jd62500
Enthusiast - Level 1

I just purchased brother multi function wireless printer even though I had concerns from all I read. I too had many of the same issues trying to connect to wireless network. After a couple hours of dealing with it I finally had the brother guy on the phone and three way called into actiontec like he recommended.

The phone number for actiontec is 888-436-0657

One issue is that the brother folks tell you to enter your wep key in caps when in fact you need to enter them in lower case. I would try this first. It might solve your problem.

This did not solve my problem. The actiontec person had me log on to the IP address 192.168.1.1 to access the router. Username is admin and password is either password or password1

You need to change your security from wep to wpa. there were a few steps involved here, I can't recall them all. But basically I had to disable my wireless network and create a new one with new name. You'll notice your router has the SSID - so basically I renamed that to my own name. And do avoid losing password I used the wep key from the router as my new wpa password. I had to reconnect my laptop to the new wireless network, but that's not a big deal.  All told, once the two techs talked and actiontec walked me through the new set up it took about 10 minutes. It wasn't a big deal. But at least you have all the info you need to have that conversation if you still need it.

Durgin100
Newbie

It's been many years since your post, but for future users this worked for me.

I have a a Brother MFC-7840W and recently purchased a Verizon router MI424WR (newest generation). We had problems setting up a wireless Brother connection with the previous Verizon router as well.

I easily connected wirelessly to our 2 Windows-based laptops and to our HP color printer. The problem was connecting to the Brother wireless printer.

Here's what finally worked for us:

1.  Reboot the Brother printer (that is, get back to the original factory settings).

2.  The "SecureEasySetup" didn't work, so we had to use the Brother "Setup Wizard."

3.  Choose the correct SSID.

4.  Choose authentication "WPA/WPA2-PSK"

5.  Choose "AES"

6.  Enter your 16 digit WEP key.

7.  You should get a "connection" message on your Brother.

8.  I still couldn't print, so I..

9.  Went into my PC's "Control Panel" and chose "Devices and Printers".

10.  REMOVE any Brother printers, then choose "Add a printer" to add back the Brother!!

11.  Then we turned the Brother off then back on..and

12.  Voila, we could print wirelessly.

Hope this helps. It was very frustrating to say the least. Thank goodness I have a genius wife.

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fdb2
Enthusiast - Level 1

Thank you thank you! Everytime I have an internet crash my Brother printer's wireless crashes and it takes me forever to reboot. I now have your instructions saved on my computer. You have saved my life!!!

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Algorithm1
Newbie

Thanks after many attempts on my own this worked like a charm.

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tokitt
Enthusiast - Level 1

Hi,

I'm not sure if you ever solved your connection problem. I just bought a Brother MFC-9320CW and had the same issue. The printer would recognize my SSID, but then fail to connect. I have an actiontec router, like many other people who've had this problem. I connected to the router with an ethernet cable and changed  WEP to WPA and then turned encryptiont off completely (temporarily), neither of which helped. I also reset the printer network settings each time I tried something different with the printer with the menu-7-1-1(?) reset command. I finally ended up resetting the modem to its original settings.

When I eventually got to speak to someone from Brother tech support (more on that below), he had me try the same menu-7-2-2 command for the wireless LAN wizard that I had tried a dozen times. When the printer didn't connect, he had me reset the printer network settings again, then uplug the power cable from the verizon cable modem/wireless router for 10-15 seconds to "clear" it, wait another 30-60 seconds for the router to resume operation, then repeat the wireless wizard setup using the printer control pad. This time, it worked. I couldn't believe unplugging the verizon cable modem for 10 seconds fixed my connection failure, but it did. It's now working beautifully. While he was on the phone, he also led me through the short procedure of setting up a static IP address for the printer.

Hint #2: Since my router was using WEP, I knew to select WEP for encryption, but I wasn't sure whether to select "Open system" or "Shared key" for authentication. He told me in the two years he's worked there, he's never had anybody use "shared key," so we went with "Open system," which worked.

Hint #3: (In case this doesn't work for you.) I waited on hold for 1-2 hours each on three consecutive evenings (during business hours) trying to speak with a Brother technical support agent without ever reaching a human. However, I emailed tech support, who responded in a few hours. When they couldn't help me and I complained about my inability to reach someone by phone, they offered to set up a call-back at the time of my choice. Although the call came about an hour late, it did come. Furthermore, the technician was knowledgeable and friendly, and gave me his full attention until the printer was completely configured. In short, then, use email support as a method to get phone support, which I found to be quite good.

BTW, I had also set up a call-back from Verizon. It's been  6 1/2 hrs and I haven't heard from them. I'm glad Brother fixed the problem.

Speedskater1
Enthusiast - Level 1

I have a Brother MFC495-CW. While the printer recognizes the SSID of my Actiontec router and can connect, the printer is not available for printing via wireless.

Since I have yet to see a published solution that works, here's the next best thing: hardwire your printer to another computer on your network and configure the printer as a network, sharable printer. It's not ideal, but it worked for me since I  have a desktop Macintosh on my network. Once I got the idea to try this, I got my wife's laptop to "see" the Brother MFC printer via the wireless router. THe downside: I have to have my desktop Mac up and running for her to print, but that's a minor issue compared to wasting more time with trial and error suggestions that are nothing but error.

Shame on Actiontec for passing the buck, and shame on Verizon for not having better support for devices that they force upon their paying customers. Shame on Brother, too, as they have not been any help either.

weedeater1
Contributor - Level 3

I wonder if this is an encryption thing related to WEP and how it is implemented in the two devices.  The WEP key should be something like 16 bytes long. XX XX XX XX XX XX XX XX.  If you are only using 5, or the Brother only wants 5, or is happy with 5, then it may be using the so-called 'WEP Passphrase' algorithm.  In this case, it takes your string as ASCII and, using a standard algorithm, creates the 16-byte encryption key.  If you typed in '12 34 56 78 9A BC DE F0', it would take that as an ASCII string and internally generate a different hexidecimal key rather than the actual key you intended.

[The WPA passphrase stuff gets around this since it is the only way you can do it.]

I have an old Linksys router that does this.  You type in a phrase, it generates (and thankfully displays) the key.  I'm running on a Linux box now that can do either. Which can be confusing if you don't notice what it is doing.

weedeater1
Contributor - Level 3

I just looked at the manual for the MFC-9320CW and I think this is the problem:

For WEP encryption:

1. if you type all CAPS '1234AB' as your key, it will interpret this as an ASCII text string and create a 64-bit key.  This key will NOT be '12 34 AB'.

2. If you type '1234abcdef', it will interpret this as a hexidecimal string and create the key '0x1234ABCDEF'.

3. If you type 'ThisIsMyKey', it will create a 128-bit key from it.

4. If you type '123456789abcdef0', it will create a 128-bit key with the value '0x123456789ABCDEF0'.

and I'm willing to bet, if you typed 'ABCDEF0123456789' it will interpret it as an ASCII string and create a 128-bit key from it and not tell you what it is.

The other thing you should check is that both the printer and router are on the same Wifi channel. The router usually picks the one with the least traffic, so you should not assume.