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Need help as i am incredible frustrated with this. SO, my internet goes out atleast 5-6 times each day.
I had 4 visits from verizon. They changed y Router , ONT and battery. I had a long ethernet running from ONT in garage to where the router was. Verizon basically changed that and the ONT and router are next to each other now. But the issue continue. I found out below error today when this happened couple of times.
2025 Feb 12 10:35:33 sysup info [SYS.6][SYS] Reboot by Power Cycle/Software Fault induced
2025 Feb 12 12:30:01 sysup info [SYS.6][SYS] Reboot by Power Cycle/Software Fault induced
Do you have a STB?
It is interesting why the field tech would change routers and ONTs without diagnosing the actual issue.
No I don’t have any STB.
Hi Krishnasarkar. Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
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