Can’s see missed calls if logged on from PC

[bjedrick1]

Cant’s see missed calls if logged on from PC

Problem started Nov 13, fine before that.                                                             

Same problem with Firefox and Edge.

If I log on from my Windows PC, click Home, Phone, Manage your voicemails and missed calls, nothing happens.  If I log on from the Verizon iPhone app, click Home, Phone, I can see the missed calls and delete them.

I normally log on from my PC, and have previously always been able to see the missed calls and block and delete them. Now nothing happens when I click the link.

I have had Verizon Fios for 18 years without problems. Problems started when logon changed to the combined website.  Perhaps there should be a different logon screen for Home (Fios)  and Mobile instead of having to choose it after logon.

[kh_jenn · Accepted solution]

Hi bjedrick1, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.