Can't find my account on My Verizon

[Futballer1175]

When I log onto My Verizon app, it only shows my mobile bill and not my fios bill.  Since the fios app is being discontinued, this has been a constant problem.  How do I access this to make a payment? 

[jav6]

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@Futballer1175 wrote:

When I log onto My Verizon app, it only shows my mobile bill and not my fios bill.  Since the fios app is being discontinued, this has been a constant problem.  How do I access this to make a payment? 

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Maybe link the two with your My Verizon login? I think there was another thread about doing this. I don't have Verizon FIOS so I don't know the details.  'One Verizon ID' is the key. Searching 'One Verizon ID' on my phone in the My Verizon app finds:

Two accounts. One login. Get one Verizon ID to sign in to your Mobile and Home accounts. Combine your accounts today.

It's quick and easy.

.  Sign in to the My Verizon app

. Go to the Account page and click on Edit profile & settings.

. Scroll down to Security and click on one Verizon ID.

. Enter your Fios credentials on this page

. Close and reload your page

You now have one Verizon ID and can view your Home and Mobile account information in the My Verizon app

[gmopro1]

I dont see any edit profile choice.

[jav6]

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@gmopro1 wrote:

I dont see any edit profile choice.

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On my moto z4, opening the app and selecting Account, I sign in and get this screen with a link to Edit profile and settings.

 

[gmopro1]

Yeah, I dont see that.  Something got messed up after I switchd to a new wireless plan or else the pending router has to be installed to make it official and i guess my old account is gone..but i am still using my old home internet and tv for a few days

Ome account in status hold. There is no edit profile link or choice anywhere. Not there after I log in and  not in menus.  Need the app updated w both accounts.. No one seems to have answer. Will chk w tech support tomorrow.  Someone said to uninstall app and reinstall but I can only remove or disable.  Tried the clearing cache and force close.  Didnt help.

Update.. an uninstall reinstall did not help. Same problem...one account showing and I have 2.

[gmopro1]

Having same issue.  Got new wireless plan and now i only see that in the my verizon app.  Where is my home account?

[Suzi333333]

I'm having the opposite problem I only see FiOS and I can't see my mobile phone information, which has taken me 15 hours on the phone and it's still not right

[Suzi333333]

I see you're using my account. Not for long