Cannot check Fios availability

[ilya_k]

I can't check if Fios is available in my area or order it online using this page  because when I click the button, a new window comes up (see attached) except the page is overlaid with an error saying my session expired due to inactivity. The spinner prevents me from being able to dismiss the error or do anything else for that matter.

[Cang_Household]

You can chat or call in with a representative to see the availability.

Or as the last resort, DM me your address for me to check it for you.

[ilya_k]

I did call them and Fios is available at my address. But I would like to be able to research plans and options online at my own pace and order exact services I need, also online, instead of having phone reps do it for me.  So the question is why is it that I can do this with pretty much any other service including Verizon's own mobile, but not with Fios. And it is not like that they don't support it, they do, but it's been broken like this for months.

[kh_jenn · Accepted solution]

Hi ilya_k, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.