DNS issues in SoCal

[shayne571]

Since about Monday I'm unable to access various sites. I have confirmed they are up because I can access them from a nearby Starbucks and a neighbor's connection, neither of which are on FIOS.

This is one site I can't access that I confirmed is online:

http://store.steampowered.com/

When I tried to access thiis site using IE 9 (from my Windows 7 PC), I get this message:

Internet Explorer cannot display the webpage

When I click on the Diagnose Connection Problems button, I get this:

website is online but isn't responding to connection attempts

This is happening on multiple sites.

[DavidCRMLS]

Hi shayne571,

We are experiencing the exact same thing since Monday.

Our members on Verizon FIOS and Verizon DSL are having DNS issues.  We are based in California and all the issues are based on Verizon's network in California.

Randomally FIOS users cannot get to certain websites and ours is one of them.  One of the big ones is www.bankofamerica.com

I have tried for two days to get upper level help with this issue, but Verizon is just not helpful!!!  They are too busy stonewalling.

We have over 70,000 members hitting our web servers and this has affect over 300 of them and counting.  And it is only the ones on Verizon FIOS or Verizon DSL

We have done some troubleshooting with our members and rebooting their modems have helped on some, but not most.

We believe that Verizon FIOS/DSL has a DNS server that is not functioning properly somewhere in the network that these FIOS/DSL users are using to DNS name resolve.

I just cannot get this thing escalated.

We are about to tell our members to call their Verizon FIOS/DSL tech support and demand a modem replacement or a truck be sent out to check their fiber.

We have no other alternative.

Is this happening to anyone else other than us and shayne571?

[shayne571]

When I do a tracert to sites, the IP addresses resolve.

This is an example:

C:\>tracert store.steampowered.com

Tracing route to store.steampowered.com [63.228.223.104]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 <1 ms <1 ms <1 ms 192.168.0.1
3 7 ms 6 ms 7 ms L100.LSANCA-VFTTP-91.verizon-gni.net [98.112.217.1]
4 9 ms 9 ms 9 ms G11-0-1-791.LSANCA-LCR-07.verizon-gni.net [130.81.109.230]
5 12 ms 9 ms 11 ms so-7-0-1-0.LAX01-BB-RTR1.verizon-gni.net [130.81.29.140]
6 13 ms 12 ms 11 ms 0.ae1.BR3.LAX15.ALTER.NET [152.63.2.129]
7 12 ms 12 ms 11 ms lap-brdr-03.inet.qwest.net [63.146.26.209]
8 40 ms 39 ms 39 ms tuk-edge-12.inet.qwest.net [67.14.4.10]
9 38 ms 36 ms 39 ms 63-234-174-50.dia.static.qwest.net [63.234.174.50]
10 43 ms 44 ms 43 ms c1-tuk-tuk-b1.valve.net [208.64.202.18]
11 40 ms 39 ms 36 ms store.steampowered.com [63.228.223.104]

Trace complete.

C:\>

[vibrentone]

Who should we notify. Has anyone started a complaint?

[vibrentone]

Hello. Yes i am having the same issues.

Certain sites are fine and some i cannot access. They just time out.

[Techman28]

let me ask this are you guys able to get the actual client steam up and running?

[shayne571]

Techman28 - no. The client and the website don't load.

I plugged the computer directly into the FIOS router, rebooted the PC and the Router.

No go.

[Techman28]

ok checking on this right now for ya

[Techman28]

forgive me if I ask a stupid question here.......what's the date and time on your computer???

[shayne571]

5:49 PM

[shayne571]

Found another site I can't get to:

http://www.alaskaair.com

[Techman28]

today's date and year?

[shayne571]

1/12/2012

[Techman28]

we aren't seeing any issues at this time getting there. now I'm not stating your not having an issue because something obviously is if you can't get to those sites. can you post some screen shots for us of what you get?

[shayne571]

So far just the 2 I posted:

http://www.alaskaair.com/

http://store.steampowered.com/

Earlier this week I could not get to https://www.concursolutions.com/Default.asp but today it came back.

I travel for my job and AlaskaAir and Concur sites being down is quite the bother because I had to go to a neighbor's house to book travel.

I have now changed DNS on the router to point to 4.2.2.2 and I can ping it and get an IP address. It just doesn't return anything to my computer.

I have also tried this on 3 computers at my house with the same results. I have reset the router several times.

Something is clearly wrong here. Maybe the FIOS router is faulty. I don't know for sure, but something is wrong.

Can we get this escalated?

[shayne571]

[shayne571]

[shayne571]

[shayne571]

I just factory reset the router.

Upon reset, I changed:

The router IP address from 192.168.0.1 to 192.168.1.1 (I do this because my internal router uses 192.168.1.1)

Disabled wireless (Your router wireless doesn't support Wireless N so I use my own router)

I plugged a computer directly into this FIOS router. I can access cnn.com, google.com but it still cannot load Steam or Alaska Airlines.

This all started Monday.

[shayne571]

Found another site I can't load from a browser:

www.wpcentral.com

C:\>tracert www.wpcentral.com

Tracing route to wpcentral.com [166.70.171.110]
over a maximum of 30 hops:

1 * 1 ms <1 ms 192.168.1.1
2 1 ms 1 ms 1 ms 192.168.0.1
3 11 ms 6 ms 8 ms L100.LSANCA-VFTTP-91.verizon-gni.net [98.112.217.1]
4 10 ms 11 ms 9 ms G11-0-1-791.LSANCA-LCR-07.verizon-gni.net [130.81.109.230]
5 13 ms 13 ms 12 ms so-7-0-1-0.LAX01-BB-RTR1.verizon-gni.net [130.81.29.140]
6 11 ms 13 ms 12 ms 0.ae1.BR1.LAX15.BR1.LAX15.ALTER.NET [152.63.112.1]
7 25 ms 16 ms 13 ms ae6.edge1.LosAngeles9.level3.net [4.68.62.169]
8 11 ms 12 ms 14 ms vlan70.csw2.LosAngeles1.Level3.net [4.69.144.126]
9 15 ms 15 ms 16 ms ae-71-71.ebr1.LosAngeles1.Level3.net [4.69.137.5]
10 25 ms 26 ms 25 ms ae-7-7.car1.SaltLakeCity1.Level3.net [4.69.148.5]
11 26 ms 26 ms 24 ms ae-11-11.car2.SaltLakeCity1.Level3.net [4.69.133.122]
12 37 ms 33 ms 31 ms XMISSION-LC.car2.SaltLakeCity1.Level3.net [4.53.42.142]
13 36 ms 33 ms 36 ms te-9-3.dcr2.slc.xmission.net [166.70.5.105]
14 37 ms 34 ms 34 ms 166-70-171-110.ip.xmission.com [166.70.171.110]

Trace complete.

[shayne571]