Can someone *please* provide me an email address for Fios support? I have now had to contact support SIX separate times, through phone and though chat, including both at once a few times where I'm sitting here trying to coordinate multiple simultaneous conversations with multiple separate support members because apparently you guys can't figure that out yourselves...and I still can't get my service set up...now I'm being told I need to submit proof of residency, which you were able to tell me by email, but it's from a do not reply address and while the email has a number of links they all just drop me at my account homepage. And from the homepage I cannot find any link to submit this information, I talked to chat support about it twice but can't get the details before I get booted out of my session and the chat history gets lost, apparently I do need to send this by email but I cannot get the email address because "verizon doesn't do email support anymore"! ...except apparently you do? How about you just have an email contact for your support team, and then I could send it to them and they could just forward appropriately instead of making me jump through all of these insane hoops...after which the support team tells me that I need to reach out by email anyway!
Also would like to mention that I was lied to about activation fees by a prior chat support representative in an attempt to upsell me to a higher package...I'm rather upset about that as well and I would like to downgrade back to the package I had initially requested...
I had Fios about five years ago and it was a fantastic experience but all of this difficulty with the SALES process is making me seriously consider paying twice as much for half the speed from Cox...
