Can someone *please* provide me an email address for Fios support? I have now had to contact support SIX separate times, through phone and though chat, including both at once a few times where I'm sitting here trying to coordinate multiple simultaneous conversations with multiple separate support members because apparently you guys can't figure that out yourselves...and I still can't get my service set up...now I'm being told I need to submit proof of residency, which you were able to tell me by email, but it's from a do not reply address and while the email has a number of links they all just drop me at my account homepage. And from the homepage I cannot find any link to submit this information, I talked to chat support about it twice but can't get the details before I get booted out of my session and the chat history gets lost, apparently I do need to send this by email but I cannot get the email address because "verizon doesn't do email support anymore"! ...except apparently you do? How about you just have an email contact for your support team, and then I could send it to them and they could just forward appropriately instead of making me jump through all of these insane hoops...after which the support team tells me that I need to reach out by email anyway!
Also would like to mention that I was lied to about activation fees by a prior chat support representative in an attempt to upsell me to a higher package...I'm rather upset about that as well and I would like to downgrade back to the package I had initially requested...
I had Fios about five years ago and it was a fantastic experience but all of this difficulty with the SALES process is making me seriously consider paying twice as much for half the speed from Cox...
I'd also like to point out that both the online chat and the website's search tool are both repeatedly directing me to the following link:
https://www.verizon.com/digital/nsa/secure/ui/bill/docs/#/
But when I click that link, I just get a message that says:
"Looks like something went wrong! Please try again."
(I did mention this broken link to the last chat support rep I talked to but they seemed to ignore that part of the message)
Hi MyAccountAlreadyExistsButDoesnt, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
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