Equipment return
gmopro1
Contributor - Level 3

So, I will be gettingba new router and I canceled my Vrzn fios tv.  Soninitially they said...return equip byba date or 30 days from now or something. Then 2 days later, I get a "Please return equipment ASAP". Haha that was pretty rude

The tech can get it this Friday!

  • I am not driving to Phila to rturn it.  And i asked for a return kit anyway for the old stb anyway.  Vrzn plz keepntrack of things better amd dont change deadlines from 30 days or the original ask to ASAP in 2 days. Crazy.
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kh_jenn
Moderator
Moderator

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.

 

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Verizon_Support
Customer Service Rep

We should be able to help with that pretty easy! Please reach to us via social platforms where we can access the account and that would be either twitter.com/VerizonSupport or Facebook.com/Verizon for 24/7 assistance. Talk soon! ^WXW

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