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Exclusive Home (Fios) Offer missing

I am having the same issues not seeing the home offers on my Verizon account. Got an email saying my offer was waiting to be claimed on 3/26/24. Went in and there are no offers there, not even the ones that have been claimed. Even did a chat that took forever to get through. She sent me another email with the link and the same thing, nothing is there. I am waiting on $200 Verizon gift card.

Can someone please assist? Thanks!

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cvcv61

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Greetings,

Yes, I moved from a competitor to Fios. I purchased internet and cable. It was installed on 1/26/24. The $200 Verizon gift card is the last offer I had left. I saw it in the Home offers a few weeks ago, but it was not ready to redeem. Now that it is ready to redeem nothing is in my home offers and it says I have had NO offers redeemed, which is not correct.

I tried the Verizon chat which took forever to get through. Said I had to wait 68 days after Fios install. Well 68 days was last week and the offers are still not there.

Thanks!

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VZ_jenn

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.

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