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Our devices are "connecting" to our home wifi, but there is no interenet for about 3 days now. We tried going through the online troubleshooting multiple times with no resolution. We rebooted the ONT and at first the lights next to VID and FAIL were on and red. We rebooted again and now only the red light next to FAIL is on.
Anyone else having these issues? If so, were you able to fix them on your own or did a tech have to come out?
Solved! Go to Correct Answer
You need to contact Verizon to troubleshoot. They can remote diagnostics to determine if a tech visit is needed.
Online chat and phone numbers are listed under "contact us" at the bottom of these web pages.
You need to contact Verizon to troubleshoot. They can remote diagnostics to determine if a tech visit is needed.
Online chat and phone numbers are listed under "contact us" at the bottom of these web pages.
Hi cca923, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
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