During the past few weeks, our Fios internet in Worcester occasionally goes out and occasionally we can't make outgoing phone calls on our home phone . We have our phone service though Verizon as well. We do receive incoming phone calls though. We had two helpdesk tickets with no resolution. We have a elderly, handicap family member who needs access to both services at times, especially the landline phone. Although we have the services now, we don't know when either service will go out again. We are not sure what the problem is.
Thank you for any suggestions or advice you might have.
Solved! Go to Correct Answer
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
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