Fios installation

[Yoshi2003]

I had an appointment with Verizon scheduled for a technician to come out between 10:00 AM and 12:00 PM to set up my router and Wi-Fi. Simple, right? Well, it turned into a frustrating and unprofessional nightmare that I feel compelled to share.

At 9:00 AM, the technician called to say he was on his way. Great, I thought – this is going smoothly. But when 10:00 AM hit, I hadn’t seen anyone, so I decided to check in. The technician casually informed me that he had been sent to another job. No apology, no communication in advance – just a shrug over the phone. He then told me he’d “probably” be at my place in an hour or an hour and a half. At this point, my scheduled window was already being disregarded.

An hour later, still nothing. I called again for an update and was told he might be there around noon. Noon came and went, and when I called yet again, he pushed the ETA even further, saying he’d arrive a little after 12:00. What was supposed to be a straightforward installation

I had an appointment with Verizon scheduled for a technician to come out between 10:00 AM and 12:00 PM to set up my router and Wi-Fi. Simple, right? Well, it turned into a frustrating and unprofessional nightmare that I feel compelled to share.

At 9:00 AM, the technician called to say he was on his way. Great, I thought – this is going smoothly. But when 10:00 AM hit, I hadn’t seen anyone, so I decided to check in. The technician casually informed me that he had been sent to another job. No apology, no communication in advance – just a shrug over the phone. He then told me he’d “probably” be at my place in an hour or an hour and a half. At this point, my scheduled window was already being disregarded.

An hour later, still nothing. I called again for an update and was told he might be there around noon. Noon came and went, and when I called yet again, he pushed the ETA even further, saying he’d arrive a little after 12:00. What was supposed to be a straightforward installation was now bleeding into the rest of my day, which I had planned around this 10:00 to 12:00 appointment. Not only was the technician dismissive and uncommunicative, but his tone was apathetic, as if he didn’t even care. It was like pulling teeth just to get updates, and when I did, they were vague and unhelpful.

Ultimately, I had to cancel the appointment because I couldn’t keep waiting indefinitely for someone who couldn’t manage their time or respect mine. When I canceled, Verizon’s response? A robotic “We’ve received your cancellation” – no effort to make things right, no alternative time offered. I’m left wondering if Verizon’s customer service is run by amateurs. How is this acceptable for a company of this size and reputation?

was now bleeding into the rest of my day, which I had planned around this 10:00 to 12:00 appointment. Not only was the technician dismissive and uncommunicative, but his tone was apathetic, as if he didn’t even care. It was like pulling teeth just to get updates, and when I did, they were vague and unhelpful.

Ultimately, I had to cancel the appointment because I couldn’t keep waiting indefinitely for someone who couldn’t manage their time or respect mine. When I canceled, Verizon’s response? A robotic “We’ve received your cancellation” – no effort to make things right, no alternative time offered. I’m left wondering if Verizon’s customer service is run by amateurs. How is this acceptable for a company of this size and reputation?

[kh_jenn]

Hi Yoshi2003, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.