Ive been an all in Verizon customer since 2007. I'm personally ready to end that relationship.
The ordeal I'm going through to fix my Fios internet. It's been going up and down for a few weeks. The tech in India recommended I get a replacement router. I've been paying 12/mo for 6 year's,almost $900 bucks. Getting the replacement didn't help. Next tech out of Inida recommended i get the newer router which is $18/mo. So now I have to pay more money to fix a problem, that should be fixed at no charge.
So I proceed to order the new router with sales. After that long discussion, order placed, I proceed to call the 3 locations in the confirmation email. None of them have it in stock.
I call back to ask for what locations have it in stock. Come to find out, my order is setup that I can pickup the device on Nov 26th!! Today is the 11th! The supervisor that handled my order didn't tell me I had to wait until over 2 weeks from now. Really!?!?!
I'm now on the phone again, for 30 minutes now, with a woman named Matt. On hold, as they try and figure out how to get me a device sooner. This is very frustrating.
Between the phone calls and internet outages, I've easily lost 8 hours of my time. Verizon,where do I send you my invoice for my waisted time?
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