Fios or copper cable
raynelv
Newbie

I recently got Fios  just for the fiber but Verizon hops are the worst 

I've tried running ping plotter and it always shows high packetloss to our router. For example pinging google.com shows 4-10% packet loss on the first hop, to our router... Pinging facebook shows ~35% packet loss to our router. Pinging pingplotter.com shows ~80-95% packet loss to our router. 

 

There are also other hops to what I think are verizon servers (such as lag-19.PHLAPAFG-PPR01-CC.ALTER.NET) that has ~80% packet loss.

since day one, I called their techs but they are  abc123 they don’t know anything.

0 Likes
11 Replies
smith6612
Community Leader
Community Leader

Wired or wireless? Packet loss to your router means something is wrong within your network or device most of the time. Perhaps there is a loop. Perhaps something is ARP Poisoning, which is common with Parental Control devices like the Disney  Circle as well as certain third party network extenders. Perhaps cabling is damaged.

Clear the packet loss issue to your router, first. Once that is resolved, anything downstream to the Internet will perform better. Also, if you are not using Fios TV, there is no requirement to use the Fios router. Feel free to connect your own router to the ONT as long as it isn't a DOCSIS Cable modem, and as long as your router can handle the speed tier you've subscribed to.

raynelv
Newbie

the ont is connected direct to my computer 

0 Likes
smith6612
Community Leader
Community Leader

Did you try a new cable between the ONT and computer? CAT5e or CAT6a, no flat cables!

If you have, contact Verizon and ask them to check your Fiber signal.

raynelv
Newbie

I’m using the white cat cable that the “Fios tech” installed

0 Likes
smith6612
Community Leader
Community Leader

OK. If they didn't certify the cable with a tool, try another one. It could have a bad termination. Seen it before with some of the Fios installs, and the fix is usually pretty easy; terminate new ends on both sides.

raynelv
Newbie

I have a cat6 would that work or it have to be cat6a?

0 Likes
dexman
Community Leader
Community Leader

CAT6 cable is fine.  Just want to eliminate the possibility that the cable itself is bad. 🙂

raynelv
Newbie

Screenshot 2024-04-22 142005.pngScreenshot 2024-04-22 142051.pngScreenshot 2024-04-22 142128.pngScreenshot 2024-04-22 142248.pngScreenshot 2024-04-22 142327.png

HEY GUYS THIS IS WITH A BRAND NEW CAT6 CABLE  BETWEEN THE ONT AND MY PC 

0 Likes
smith6612
Community Leader
Community Leader

Thanks for the screenshots! The first hop out to Verizon's network doesn't look too bad at all. Are you running the 2Gbps service by chance or are you running a slower plan?

As long as you're not seeing packet loss to the end host, and your service is working acceptably, the packet loss may simply be the product of ICMP rate limiting at a point on the way. Verizon uses an MPLS backbone , so traceroutes and pings will often reflect the latency and ping of the last MPLS member in the trace. For example, if hops 2-4 all have 30ms ping but geographically speaking, Hops 3 and 4 are 30ms apart, and hops 2-4 are part of the same backbone path, then all three reflect the latency of Hop 4. If Hop 4 occasionally chooses to not reply to an ICMP ping request, then Hops 2 and  33 will reflect the same.

It is common for backbone routers under heavier load or, as programmed, to not always respond back to a ping or traceroute request. Most of the time there is nothing wrong. The router is just handling other work and priority to the CPU is given to tasks like updating routes.

0 Likes
raynelv
Newbie

I have the lowest plant does that make a different? and how about if I’m telling you I’m using the ont direct connected to the pc and is showing me the same results 

0 Likes
raynelv
Newbie

Please reply asap because I’m about to cancele this bad service 

0 Likes