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Fios reliability

smwinma
Newbie
‎08-18-2025 07:55 AM

Hi All - 

 

I have had Fios drop three times in two weeks. The second time, I pulled in support and they were helpful, although the issue was resolved by the time I connect with someone. I am concerned about reliability as a business owner who WFH (therapist). I want to document the issue formally. 

Q: Where/to whom do I send the concern/complaint (other than what I did last time by walking through the support process)?

For context, I connect via ethernet and find, overall, the service in the past three years has been fast and reliable. It's only in the past 2-3 weeks it has dropped.

 

Thank you

SW

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kh_jenn
Moderator
Moderator
‎08-18-2025 10:06 AM

Hi smwinma, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.

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