Fios self installation
sanskar
Newbie

Why is Verizon not letting me pick up the router from the store myself?. Instead it wants to mail it to me? Earlier, one person says self-installation is not an option. The next phone call one person says u can self-install. Another person says oh you can walk into the store and pick up, while another refutes it. Honestly, I have never had customer support where nobody knows what they are talking about, that too for a big enterprise like verizon. Ten people give 10 different answers to the same problem, but nobody can help with a solution. 

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Capricorn1
Community Leader
Community Leader

I've had or helped with three FiOS installations - one for myself and two for my son and daughter. In my case (think back in the caveman days - early 2000s) there was no fiber run to my house, so that had to be installed by a Verizon tech. Since then, I've upgraded the service (for faster speed), which sometimes included a new router, which I self-installed.

As for my kids' houses, the places they bought had already had FiOS in them before. They both got self-install kits shipped to them. I don't recall any mention of picking up a kit in a store. The shipping was really quick though. It might have even been overnight shipping. My daughter's place needed some wiring moved, so she did have a tech come in for that. My son just hooked the router up to the ONT and was up in a few minutes.

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Capricorn1
Community Leader
Community Leader

I've had or helped with three FiOS installations - one for myself and two for my son and daughter. In my case (think back in the caveman days - early 2000s) there was no fiber run to my house, so that had to be installed by a Verizon tech. Since then, I've upgraded the service (for faster speed), which sometimes included a new router, which I self-installed.

As for my kids' houses, the places they bought had already had FiOS in them before. They both got self-install kits shipped to them. I don't recall any mention of picking up a kit in a store. The shipping was really quick though. It might have even been overnight shipping. My daughter's place needed some wiring moved, so she did have a tech come in for that. My son just hooked the router up to the ONT and was up in a few minutes.