G3100

[Fdoering01]

I can't edit the device list in the advanced mode.  My router screen does not have the expanded drop down as stated in the UM. Thanks

[vzw_customer_support]

Thank you for sharing all these important details. Is your device's software up to date? When did you start to experience this? ~Geo

[Fdoering01]

Thanks for the reply. The current firmware version is 13.2.0.15. I don't know what it is supposed to be. I'm assuming the router is updated automatically. I  noticed the problem recently while trying to unblock a previously blocked device. Thanks

[vzw_customer_support]

Fdoering01, thanks for sharing those details. The device that was previous blocked, was it unblocked successfully? Additionally, so when you go to 'Connected Device' and click on the device's Dropdown icon, you're not shown an option to Edit like shown in these steps: https://www.verizon.com/support/knowledge-base-227023/ 

-John

[Fdoering01]

Hello John,

I have not been able to unblock the device.  My router device list screen looks nothing like the link that you sent me. There is no Dropdown icon to the right of the appropriate device. Do I need to send you a screenshot of My Connected Devices screen?

Thanks, Fred

[vzw_customer_support]

Hey Fred, thanks for getting back to us, and Happy New Year! That is odd that you're not seeing the same the UI for the admin screen like you see in our link. Can you share a screenshot of what you see when you try to follow those steps? Also, is this for Fios service?

-Joseph

[Fdoering01]

Hello Joseph, Happy New Year to you as well. I have Fios Internet and TV. Thanks for your time. - Fred

[edited for privacy]

[Cang_Household]

Hello all, G3100 is a router exclusive to the Fios side, I will ask the moderators to steer this thread into the Fios category, thanks. I will provide assistance there.

[Fdoering01]

Thanks Cang, I look forward to continued assistance from the FIOS side.