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Gaming Latency - Questions for Black Ops 2

First, I'd like to say that I am a resident of Buffalo, NY. Prior to the new MI424WR-GEN3I firmware, 40.20.7, online gaming, specifically Black Ops 2, was unbearable. Now, with the new firmware, there is a noticeable difference in the connection. However, the latency for gaming in general is still incredibly sluggish and I constantly find myself looking like I have the reaction time of a snail and barely get off 2-3 shots in the killcams - this is especially frustrating when I could've sworn I emptied half my clip into that very same person. This issue is not "once in a blue moon". It is literally plagueing my online gaming experience and FPS games are near impossible to play. Customer service never has any answers, and I'm constantly told to just reset my router and the problem should be fixed.

I've been sent a new router twice, I've changed out the coax cables that were poor quality, and I have even tried to run a 3rd party router on a LAN-LAN with the Actiontec (I would use my own, but I subscribe to FiOS TV). Part of me wants to blame the high latency on the coax lines and FiOS TV, but a friend of mine has the exact same plan in NYC and has never seen a ping above 3ms. This surprised me, since I can't speedtest below 30ms ping... ever.

Any ideas on why I struggle with the ping on FiOS? I know a lot of you might not think 30-60ms ping is a lot, but I've played on connections that have near 0 pings and the connection was absolutely stunning. In no way am I trying to complain about it, if there isn't a way to "fix" it, then I'll have to make do with it and throw out FPS games, but if any help can be provided, it'd be greatly appreciated.

Speedtest, pingtest, and tracerts are below:

Toronto:

http://www.pingtest.net/result/84380146.png

http://www.pingtest.net/result/84380625.png

http://www.speedtest.net/result/2868907331.png

Buffalo:

http://www.speedtest.net/result/2868909311.png

NY:

http://www.pingtest.net/result/84380656.png

http://www.speedtest.net/result/2868910699.png

Tracerts:

Tracing route to b.resolvers.Level3.net [4.2.2.2]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 6 ms 5 ms 5 ms L100.BFLONY-VFTTP-17.verizon-gni.net [108.17.5.1]
3 10 ms 10 ms 7 ms G0-1-1-6.BFLONY-LCR-21.verizon-gni.net [130.81.97.246]
4 80 ms 29 ms 19 ms xe-1-1-0-0.NWRK-BB-RTR1.verizon-gni.net [130.81.209.34]
5 20 ms 21 ms 20 ms 0.xe-10-1-0.BR1.NYC1.ALTER.NET [152.63.18.225]
6 22 ms 20 ms 20 ms ae11.edge2.NewYork.Level3.net [4.68.62.41]
7 21 ms 21 ms 21 ms vlan51.ebr1.NewYork2.Level3.net [4.69.138.222]
8 22 ms 35 ms 20 ms ae-4-4.ebr1.NewYork1.Level3.net [4.69.141.17]
9 23 ms 31 ms 22 ms ae-61-61.csw1.NewYork1.Level3.net [4.69.134.66]
10 21 ms 21 ms 20 ms ae-1-60.edge2.NewYork1.Level3.net [4.69.155.16]
11 22 ms 21 ms 21 ms b.resolvers.Level3.net [4.2.2.2]

Trace complete.

C:\Users\The Kurtis>tracert 8.8.8.8

Tracing route to google-public-dns-a.google.com [8.8.8.8]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 6 ms 4 ms 4 ms L100.BFLONY-VFTTP-17.verizon-gni.net [108.17.5.1]
3 8 ms 7 ms 7 ms G0-1-1-6.BFLONY-LCR-21.verizon-gni.net [130.81.97.246]
4 16 ms 17 ms 22 ms xe-4-1-6-0.NWRK-BB-RTR1.verizon-gni.net [130.81.209.8]
5 20 ms 22 ms 20 ms 0.so-0-0-0.XT1.NYC4.ALTER.NET [152.63.1.41]
6 22 ms 22 ms 23 ms TenGigE0-4-0-0.GW8.NYC4.ALTER.NET [152.63.21.61]
7 20 ms 21 ms 20 ms Internet-gw.customer.alter.net [152.179.72.66]
8 19 ms 54 ms 23 ms 72.14.238.232
9 20 ms 19 ms 20 ms 72.14.236.206
10 26 ms 26 ms 26 ms 209.85.249.11
11 36 ms 35 ms 33 ms 72.14.235.10
12 33 ms 32 ms 33 ms 72.14.234.55
13 * * * Request timed out.
14 35 ms 33 ms 34 ms google-public-dns-a.google.com [8.8.8.8]

Trace complete.

Comments

Freightguy70

HMMM, Im no expert by any means. I myself play FPS shooters as well. I stopped playing COD just because the peer to peer is terrible. I am a BF3 guy myself. Dedicated servers just seem better to me. Although the client side hit detection can be crazy at times.

I just did a tracert with those same DNS servers, same results as you but I am in Albany NY. I remember doing this a few weeks ago to see what DNS server would be the best. I found the 208.67.222.222 and 208.67.220.220 provided the best results for me. Im going to assume you have opened your ports and maybe done some QOS stuff? BTW, did you change the DNS servers in the router or are you still using the ones Fios provides?

I just experienced a PS3 error for the longest time which I never got with Time Warner, 80029564. Turned out I had to open ports and some advanced networking and the problem went away except for 1 dreaded game. I play on XBOX, PS3 and PC BTW. If yoo want to know my configuration settings let me know.

Scott

http://www.speedtest.net/my-result/2872122772

C:\Users\Scott>tracert 8.8.8.8

Tracing route to google-public-dns-a.google.com [8.8.8.8]
over a maximum of 30 hops:

1 <1 ms 1 ms <1 ms My IP

2 6 ms 8 ms 6 ms L100.ALBYNY-VFTTP-06.verizon-gni.net [96.236.43.
1]
3 8 ms 6 ms 6 ms G3-0-4-106.ALBYNY-LCR-01.verizon-gni.net [130.81
.177.120]
4 18 ms 19 ms 19 ms so-2-0-0-0.NY5030-BB-RTR1.verizon-gni.net [130.8
1.22.44]
5 20 ms 22 ms 21 ms 0.xe-6-1-1.XT1.NYC4.ALTER.NET [152.63.10.57]
6 21 ms 24 ms 24 ms TenGigE0-6-4-0.GW8.NYC4.ALTER.NET [152.63.21.121
]
7 33 ms 31 ms 34 ms Internet-gw.customer.alter.net [152.179.72.66]
8 18 ms 19 ms 22 ms 209.85.255.68
9 91 ms 87 ms 86 ms 209.85.252.242
10 91 ms 91 ms 91 ms 209.85.249.11
11 86 ms 86 ms 86 ms 72.14.235.10
12 29 ms 29 ms 31 ms 72.14.234.53
13 * * * Request timed out.
14 33 ms 31 ms 31 ms google-public-dns-a.google.com [8.8.8.8]

Trace complete.

C:\Users\Scott>tracert 208.67.222.222

Tracing route to resolver1.opendns.com [208.67.222.222]
over a maximum of 30 hops:

1 <1 ms <1 ms 1 ms MY IP
2 9 ms 6 ms 7 ms L100.ALBYNY-VFTTP-06.verizon-gni.net [96.236.43.
1]
3 6 ms 6 ms 6 ms G3-0-4-106.ALBYNY-LCR-01.verizon-gni.net [130.81
.177.120]
4 38 ms 19 ms 19 ms so-2-0-0-0.NY5030-BB-RTR1.verizon-gni.net [130.8
1.22.44]
5 19 ms 19 ms 19 ms 0.xe-3-3-0.BR2.NYC4.ALTER.NET [152.63.23.133]
6 14 ms 16 ms 14 ms 204.255.173.54
7 18 ms 19 ms 19 ms vlan51.ebr1.NewYork2.Level3.net [4.69.138.222]
8 21 ms 19 ms 19 ms ae-4-4.ebr1.NewYork1.Level3.net [4.69.141.17]
9 19 ms 19 ms 19 ms ae-81-81.csw3.NewYork1.Level3.net [4.69.134.74]

10 17 ms 15 ms 17 ms ae-3-80.edge1.NewYork1.Level3.net [4.69.155.142]

11 19 ms 19 ms 21 ms OPEN-DNS-IN.edge1.NewYork1.Level3.net [4.78.132.
22]
12 16 ms 16 ms 16 ms resolver1.opendns.com [208.67.222.222]

Trace complete.

C:\Users\Scott>tracert 4.2.2.2

Tracing route to b.resolvers.Level3.net [4.2.2.2]
over a maximum of 30 hops:

1 3 ms <1 ms <1 ms MY IP
2 7 ms 6 ms 6 ms L100.ALBYNY-VFTTP-06.verizon-gni.net [96.236.43.
1]
3 7 ms 6 ms 6 ms G3-0-4-106.ALBYNY-LCR-01.verizon-gni.net [130.81
.177.120]
4 20 ms 18 ms 19 ms so-2-0-0-0.NY5030-BB-RTR1.verizon-gni.net [130.8
1.22.44]
5 24 ms 19 ms 22 ms 0.xe-11-0-0.BR3.NYC4.ALTER.NET [152.63.26.113]
6 17 ms 17 ms 16 ms te-7-3-0.edge2.NewYork2.level3.net [4.68.111.137
]
7 22 ms 24 ms 21 ms vlan52.ebr2.NewYork2.Level3.net [4.69.138.254]
8 20 ms 19 ms 19 ms ae-45-45.ebr2.NewYork1.Level3.net [4.69.141.21]

9 17 ms 17 ms 24 ms ae-72-72.csw2.NewYork1.Level3.net [4.69.148.38]

10 17 ms 17 ms 16 ms ae-2-70.edge2.NewYork1.Level3.net [4.69.155.80]

11 22 ms 21 ms 22 ms b.resolvers.Level3.net [4.2.2.2]

Trace complete.

C:\Users\Scott>

smith6612

Buffalonian here,

When speed testing, use the FortressITX server in Clifton, New Jersey. The servers local to us tend to be hit or miss since Verizon does not peer with anyone in Buffalo from what I have seen.

Are you playing Call of Duty on a console or a PC? Stupid question. I'd also like to know if other games give you issues as well.

In_Domine

Yes, I have changed my DNS servers, namebench came up with Google's as the best bet over 4 separate tests. QoS was always hit or miss... And I figure it's immensely pointless if you have FiOS TV because DHCP Option 60 gives STBs some obscure "hidden priority". I've messed with IGMP Proxy, UPnP, tried wired and wireless, I've had new routers sent to my residence; etc... You name it and I can probably tell you I've done it. I really hate knowing that the MI424WR-GEN3i is the only router I have ever used that I HAD to become familiar with and constantly tinker to even get a playable connection. (and I'm subscribed to the 75/35 plan)

The main problem is that when FiOS first moved to my area I was filled with joy -- no more DSL! And now... it feels like I am on DSL, and not even an ethernet cord changes my ping times or download/upload. And I don't even want to do a speedtest or pingtest around 5:00pm. Heck, I wince everytime I have to use the internet at peak times... It's dreadful. And what's even more dreadful is my buddy who plays this game doesn't even subscribe to XBL anymore because, "It's pointless to, not even Verizon FiOS could solve crappy P2P". And I use to play BF3, I loved the game to death, I could tolerate people eating half a clip because it was probably the exact same on their screen; but the player owned servers and premium membership made me toss it. 😕

Aside from this, I wholeheartedly believe it is a bad routing problem with Verizon themselves in the WNY area. My brother doesn't have this problem in NYC, and nor do any of my distant friends. I guess I'm just severely irked at poor customer service on the phone, and I guess I'm just sick of being told to "reset my router and we'll run a speedtest on OUR website, from the NY, NY server". Which I can ping less than 20 to, and with any of Verizon's speedtest servers.

Moral of the story: I should never be speedtesting to my own area and coming back with these results from a wired computer at 5:00PM:

http://www.speedtest.net/result/2875092403.png

And I really do appreciate the replies, especially seeing someone from the Albany region getting a weird hop spike similar to mine. And to the fellow Buffalonian: is it at all possible for you to do a tracert and post on this page as well, if you could, many thanks! And I play on the 360, I only use my PC for RPG games, but I don't play the GOW series because it's impossible to do anything on FiOS(I remember running through everyone and holding an 8.00KDR, now I have like a .60KDR, it's pitiful, and I don't want to come off as a stat whore, I never was, I just happened to be good at the FPS genre and now I question if I'm just generally bad at FPS now). I'm just stuck between a rock and a hard place, go back to TWC or rough it out and stick with FiOS.

In_Domine

@ibamars:

And if you could, I would very much like your configuration settings. Even after all this time I've spent familiarizing myself with this router, I still feel like I'm missing something immensely important. Because I know a good host from a bad one, and not even a good host, let alone myself as host, is even remotely worthy of the title, "good". Much thanks if you get around to it!

smith6612

Here's some traceroutes. Note, I am on DSL! Still anxiously waiting to get FiOS.

Tracing route to b.resolvers.Level3.net [4.2.2.2]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.3.1
2 6 ms 6 ms 7 ms 10.41.15.1
3 7 ms 7 ms 7 ms P0-0-1-2.BFLONY-LCR-21.verizon-gni.net [130.81.44.232]
4 18 ms 19 ms 35 ms xe-1-1-0-0.NWRK-BB-RTR1.verizon-gni.net [130.81.209.34]
5 * 23 ms 22 ms 0.xe-3-0-1.BR1.NYC1.ALTER.NET [152.63.5.149]
6 * * * Request timed out.
7 24 ms 23 ms 23 ms vlan52.ebr2.NewYork2.Level3.net [4.69.138.254]
8 24 ms 23 ms 23 ms ae-45-45.ebr2.NewYork1.Level3.net [4.69.141.21]
9 23 ms 23 ms 23 ms ae-72-72.csw2.NewYork1.Level3.net [4.69.148.38]
10 23 ms 23 ms 23 ms ae-2-70.edge2.NewYork1.Level3.net [4.69.155.80]
11 23 ms 23 ms 23 ms b.resolvers.Level3.net [4.2.2.2]

Trace complete.

Tracing route to google-public-dns-a.google.com [8.8.8.8]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.3.1
2 7 ms 6 ms 7 ms 10.41.15.1
3 11 ms 7 ms 7 ms P0-0-0-2.BFLONY-LCR-21.verizon-gni.net [130.81.195.144]
4 19 ms 18 ms 19 ms xe-1-1-0-0.NWRK-BB-RTR1.verizon-gni.net [130.81.209.34]
5 23 ms 23 ms 22 ms 0.so-0-0-0.XT1.NYC4.ALTER.NET [152.63.1.41]
6 26 ms 24 ms 26 ms TenGigE0-4-0-0.GW8.NYC4.ALTER.NET [152.63.21.61]
7 23 ms 23 ms 23 ms Internet-gw.customer.alter.net [152.179.72.66]
8 24 ms 22 ms 23 ms 72.14.238.232
9 23 ms 24 ms 23 ms 209.85.252.250
10 34 ms 31 ms 30 ms 72.14.239.93
11 37 ms 37 ms 37 ms 72.14.235.12
12 39 ms 38 ms 37 ms 72.14.234.65
13 * * * Request timed out.
14 38 ms 39 ms 38 ms google-public-dns-a.google.com [8.8.8.8]

Trace complete.

Tracing route to resolver1.opendns.com [208.67.222.222]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.3.1
2 7 ms 7 ms 7 ms 10.41.15.1
3 8 ms 7 ms 7 ms P0-0-1-2.BFLONY-LCR-21.verizon-gni.net [130.81.44.232]
4 39 ms 59 ms 19 ms xe-1-1-0-0.NWRK-BB-RTR1.verizon-gni.net [130.81.209.34]
5 21 ms 21 ms 21 ms 0.xe-10-1-0.BR1.NYC1.ALTER.NET [152.63.18.225]
6 * * * Request timed out.
7 21 ms 26 ms 24 ms vlan52.ebr2.NewYork2.Level3.net [4.69.138.254]
8 22 ms 21 ms 22 ms 4.69.201.37
9 21 ms 21 ms 22 ms ae-92-92.csw4.NewYork1.Level3.net [4.69.148.46]
10 21 ms 21 ms 22 ms ae-4-90.edge1.NewYork1.Level3.net [4.69.155.206]
11 22 ms 22 ms 22 ms OPEN-DNS-IN.edge1.NewYork1.Level3.net [4.78.132.22]
12 22 ms 21 ms 22 ms resolver1.opendns.com [208.67.222.222]

Trace complete.

NPAD Test:

Speed tests:

Traceroute to Buffalo, NY speedtest server.

Tracing route to makaiwell.com [199.195.253.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.3.1
2 7 ms 7 ms 7 ms 10.41.15.1
3 7 ms 7 ms 7 ms P0-0-1-2.BFLONY-LCR-21.verizon-gni.net [130.81.44.232]
4 56 ms 19 ms 19 ms xe-1-1-0-0.NWRK-BB-RTR1.verizon-gni.net [130.81.209.34]
5 23 ms 23 ms 23 ms 0.xe-6-1-1.XT1.NYC4.ALTER.NET [152.63.10.57]
6 24 ms 23 ms 23 ms GigabitEthernet6-0-0.GW1.NYC4.ALTER.NET [152.63.20.49]
7 24 ms 23 ms 23 ms teliasonera-test.customer.alter.net [157.130.255.206]
8 25 ms 24 ms 81 ms nyk-bb1-link.telia.net [213.155.131.136]
9 33 ms 33 ms 33 ms buf-b1-link.telia.net [80.91.246.36]
10 33 ms 45 ms 33 ms giglinx-ic-155660-buf-b1.c.telia.net [213.248.96.42]
11 34 ms 33 ms 33 ms . [172.245.12.226]
12 * * * Request timed out.
13 50 ms 51 ms 50 ms 199.195.255.107
14 65 ms 65 ms 67 ms cambria.makacdn.com [199.195.253.102]

Trace complete.

Ping tests (back to back, same server, with lowest latency):

smith6612

Making this a separate post. In short, the tests above were done from an idle connection. Definitely looks like the networks are hurting, although they have been getting worse pretty quickly in the past year, especially after Sandy. Verizon's been having problems with Cogent, and TeliaSonera as well to put some notes down on things. Connectivity between Level3 seems fine although it has been a bit iffy on and off. That's not too much of a surprise since Level3 has their own problems.

Verizon sends all of the traffic from Buffalo, NY through New York City (even if initial termination goes to Newark, NJ).

Honestly though, stick with FiOS. You may use your own router with FiOS if the ActionTec is giving you a hard time. You may need the ActionTec around for FiOS TV if you have that service, but that can be set up behind your own router without an issue. Folks I know with FiOS and their own routers don't see problems with lag, granted they are all PC gamers like I am. The only real requirement I'd say is, get a router with Gigabit ports and Wireless N. That should ensure there's plenty of power under the hood to handle your connection.

The single thought of moving to Time Warner alone gives me the chills. They are really beefing up their network as of late, but they're already trialing 5GB and 30GB Caps an hour away in Rochester, NY which doesn't mean good things for the future. Plus, I work with folks who put up with Time Warner and even used to work for Time Warner, and they have the same problems. Sluggishness, buffering, the whole lot. Gaming performance is hit or miss, but as they say, your mileage may vary.

It's still hard to say what the deal is, though. I do play lag sensitive games like Minecraft and Source games such as TF2, Left 4 Dead, etc which eat data like no tomorrow, and I don't have issues unless my connection is saturated. Maybe, one or two servers will seem like there's a delay in registering a shot, although that could be a problem with the return path, which we cannot see.

In_Domine

Well, thanks for the information. Unfortunately, none of that is going to stop me from being disconnected 4+ times every day, having my router reset itself constantly, and have awful ping times...

...Alas, the waiting game continues. Thanks, again!

tonyw2

I have the same exact problem as you and I live in the NY/NJ area. I've had FIOS for over 5 years now and it seems to be getting worse. Ping is in the 100+ range for gaming servers which are located in the same state as me which is ridiculous. From what I've found, the problem is caused by peering between different companies. winMTR diagnostics show that packet loss on ALTER.NET and level3Comm is what is causing the problem (you can dl that program and see for yourself - you probably have the same cause for your high latency as me). If so, don't bother contacting verizon because there's nothing they can do. The only solution I have found other than switching ISPs is to use a a VPN server that is located close by (try NYC or Newark) that will avoid the problematic hops hosted by level3 and alter.net.

in my case, ae11.edge2.NewYork.Level3.net (4.68.62.41), shows over 50% packet loss throughout most of the day. it drops back to 0% during the late night hours when internet congestion dies down, and that's the only time when my ping returns to normal.

here's my traceroute to the server you used and you can see what i mean:

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| Wireless_Broadband_Router.home - 0 | 156 | 156 | 0 | 0 | 1 | 0 |
| L100.NWRKNJ-VFTTP-136.verizon-gni.net - 0 | 157 | 157 | 4 | 5 | 34 | 4 |
| G0-6-3-1.NWRKNJ-LCR-21.verizon-gni.net - 0 | 157 | 157 | 5 | 7 | 18 | 9 |
| 130.81.199.14 - 0 | 157 | 157 | 5 | 9 | 79 | 6 |
| 0.xe-3-0-1.BR1.NYC1.ALTER.NET - 3 | 141 | 137 | 0 | 11 | 31 | 11 |
| ae11.edge2.NewYork.Level3.net - 9 | 117 | 107 | 12 | 13 | 44 | 14 |
| vlan51.ebr1.NewYork2.Level3.net - 0 | 157 | 157 | 9 | 9 | 18 | 11 |
| 4.69.201.45 - 0 | 157 | 157 | 11 | 12 | 16 | 12 |
| ae-71-71.csw2.NewYork1.Level3.net - 0 | 157 | 157 | 12 | 15 | 32 | 14 |
| ae-2-70.edge2.NewYork1.Level3.net - 0 | 157 | 157 | 10 | 14 | 98 | 13 |
| b.resolvers.Level3.net - 0 | 157 | 157 | 11 | 12 | 16 | 13 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

right now it's almost 1 am which is why packet loss is on the low side (9%, which, by the way, is still terrible for gaming/VoIP). you're connecting through the same hop that i use on my games/servers - 4.68.62.41.

In_Domine

Thanks for the reply with the VPN server idea, and for the trace route of the problem.

Do you mind giving a brief tutorial on how to set-up and use? Or a general gist of what a VPN will do? And if it's possible for it to lower my ping with my xbox360 to a P2P host? Thanks in advance.

On a sidenote: I am finally getting a tech to be sent out(turns out my neighbor is actually a VZ customer service rep), and once I told her the problems I was having and if she had them as well(she did), she had no idea that there even was an issue and that she was thankful I brought it up because she's never had a call about ping or latency. And she blamed it on the area specific ONT boxes and recommended I upgrade to the 500/100 or the 300/65 for a couple of days, call up VZ, and tell them I don't need the service. She also took the liberty to tell me that the techs that hooked everything up to new FiOS areas in Buffalo were from the NYC area. She came to some conclusion that they just rig the living {word filter avoidance}out of the wires because, apparently, connection does not degrade significantly with {word filter avoidance} wiring in the NYC area.

So, if you can either message me independantly or post here about VPN, that'd be much appreciated. Who knows, I might even use it after the tech leaves in two weeks.

mamirian

I see the same issue with the same router. The packet loss is a ridiculous 77.3% --it's actually up past 81% now!!

Verizon... you need to contact ALTER.NET and/or L3 and get them to fix and/or route around. Otherwise, you need to stop handing off the ALTER.NET and move the traffic to another provider/peer.

Please.. this is seriously impacting service.

Packets Pings
Host Loss% Snt Last Avg Best Wrst StDev
1. Wireless_Broadband_Router.home ( 0.0% 301 0.9 3.5 0.7 119.1 13.4
2. L100.NWRKNJ-VFTTP-135.verizon-gn 0.0% 301 7.8 13.2 6.0 181.7 18.7
3. G0-6-0-4.NWRKNJ-LCR-21.verizon-g 0.0% 301 14.8 14.2 8.5 132.3 11.5
4. ae1-0.NWRK-BB-RTR1.verizon-gni.n 0.3% 301 9.5 25.6 7.4 267.7 31.7
5. 0.xe-10-1-0.BR1.NYC1.ALTER.NET ( 0.0% 301 35.8 38.2 19.5 202.9 21.1
6. ae11.edge2.NewYork.Level3.net (4 77.3% 301 12.2 15.1 11.3 62.6 7.0
7. vlan51.ebr1.NewYork2.Level3.net 0.3% 301 16.0 18.8 11.4 314.1 22.2
8. ae-46-46.ebr1.NewYork1.Level3.ne 0.3% 301 16.4 18.3 11.2 254.8 19.1
9. ae-2-2.ebr1.Newark1.Level3.net ( 0.0% 301 16.4 19.7 13.8 197.8 18.7
10. ae-1-51.edge2.Newark1.Level3.net 0.0% 301 14.6 17.7 11.2 135.8 16.1
11. ???

mbosley2

I am experiencing problems also.The major problem is that when my son is playing his on-line game I can't watch a movie on Netflix .It causes major problems with watching movies on Netflix and it slows down his game big time.Wish Verizon could do something to fix the problem but I don't think they are capable of that.I am 100% dissatisfied with Verizon.Don't even think about changing to Verizon. Thats how disgusted I am with my service.

kos123

I am getting the exact same issue with the exact same router, ae11.edge2.NewYork.leve13.net It is 11:12 in NYC where I am located and i am receiving 3% packet loss.

0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% Wireless_Broadband_Router.home [1
2.168.1.1]
0/ 100 = 0% |
2 6ms 0/ 100 = 0% 0/ 100 = 0% L100.NYCMNY-VFTTP-160.verizon-gni
net [98.116.163.1]
0/ 100 = 0% |
3 6ms 0/ 100 = 0% 0/ 100 = 0% G0-1-2-0.NYCMNY-LCR-22.verizon-gn
.net [130.81.139.50]
0/ 100 = 0% |
4 9ms 0/ 100 = 0% 0/ 100 = 0% so-3-1-0-0.NY5030-BB-RTR2.verizon
gni.net [130.81.199.12]
0/ 100 = 0% |
5 8ms 0/ 100 = 0% 0/ 100 = 0% 0.xe-11-1-0.BR1.NYC1.ALTER.NET [1
2.63.4.237]
0/ 100 = 0% |
6 41ms 2/ 100 = 2% 2/ 100 = 2% ae11.edge2.NewYork.Level3.net [4.
8.62.41]
0/ 100 = 0% |
7 32ms 4/ 100 = 4% 4/ 100 = 4% vlan51.ebr1.NewYork2.Level3.net [
.69.138.222]
0/ 100 = 0% |
8 41ms 4/ 100 = 4% 4/ 100 = 4% 4.69.201.85
0/ 100 = 0% |
9 40ms 2/ 100 = 2% 2/ 100 = 2% ae-92-92.csw4.Washington1.Level3.
et [4.69.134.158]
0/ 100 = 0% |
10 35ms 3/ 100 = 3% 3/ 100 = 3% ae-4-90.edge2.Washington4.Level3.
et [4.69.149.208]
0/ 100 = 0% |
11 33ms 3/ 100 = 3% 3/ 100 = 3% 4.53.114.114
0/ 100 = 0% |
12 22ms 0/ 100 = 0% 0/ 100 = 0% 208.78.167.3

Trace complete.

Child Item