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HOME NETWORK PROTECTION NOT WORKING

I have the G3100 router with Gigabit Service, which is supposed to include the McAfee Home Network Protection feature. However, The HNP is not working at all any longer . It shows No devies connected however there are multiple devices that are on line. I set teen and Kids Schedules to turn off the wifi conections but these devices remained connected. I cannot get this feature to work at all any longer. The only way to disconnect it is to change the network name and change the password everytime, which is not funtionall and not the correct way at all.

I've tried:

1) Factory reset of router.

2) Uninstalling and re-installing the MyFios App.

3) The disable/enable HNP under "Accounts & Settings" ->

Comments

Khrst4

Any update here? I am having the same issue…

Pclive

Same issue here. Tech support is no help. Started for me this past Friday, I think.

Rjh1986

Same exact issue started out of the blue. Now I have schedules set I'd like to change and can't get access to make any changes. Wack....might go back to xfinity

Dj98

Same issue!!!! I blocked internet access to my ps5 last Friday. I’m unable to unblock the internet access through the app. It’s giving me the error message over and over. When I reset the router, it’s work for a couple minutes then back to blocked internet access. I need help unblocking the internet to the ps5!!!!!

VZ_jenn

This issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.

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