Does anyone have a phone number for Verizon Escalation department? I am so frustrated with Verizon Customer Service. After 3 hours on the phone and chat this morning, speaking to 9 different reps and supervisors, they still have not resolved their billing discount error.
Years ago, their "Elite Team" offered me lifetime $29.99 for FIOS service as incentive to switch over from DSL. I have the email confirming the offer! I had to send them that email in Aug 2018, when they asked for proof of their offer to continue the discount. Really guys - asking customers to send you copies of your own contract offers. Yikes - not good. Anyways - so now when my bill increased again, the Customer Serice reps and supervisors are not correcting my billing discounts to honor that offer. What a terrible way to treat a loyal customer, over 24 years. I need them to get their act together and resolve this. IS there a number I can call to speak to someone with more authority to resolve this kind of billing problem? THanks.
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