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Home Internet Available all around me, but not my address!

What is wrong with Verizon? Very Long time customer and yet still discriminated against. Topic also applies to many other as found in similar posts, which Verizon's answers tap dance (exactly like the three monkeys, Hear, See, and Speak...) around the actual problem reported.

(Image of a little child with hands over their ears and shouting loudly: LA LA LA LA LA...)

Why lie and stay it is "Not Available" at my address! Perhaps, Verizon's address database is out-of-date or in error. Plain and simple, Verizon is refusing to allow a subscription to their internet service. The Verizon tower is well within reception distance with a strong signal. Even a weak signal is usable with use of a bigger external antenna. Addresses at longer distances receive the Verizon internet but my address is singled out. 5G Home Internet and LTE Home Internet is not cable, it is radio, and the radio waves do not discriminate by being "Not Available" as the radio wave passes by, around, over, and through my house. By some farce of Hocus Pocus smoke and mirrors statements Verizon wants customers to believe its "Not Available"! Really?

Comments

SynthpopAddict

I don't think you're being picked on. The home internet service is a lower-level priority service than cell phone service, so Verizon is probably just trying to make sure any potential home internet customers have a decent chance of getting at least OK service. The cell tower(s) in your area may be overly busy on a regular basis - this is the case where I live and I have noticed the local Verizon store only a mile away even keeping their home internet display in the back of the store and not really advertising it much. Going to another Verizon store a few miles away in a smaller town, they have their home internet display up closer to the front of the store, presumably because the network is less congested there and therefore would have the capacity to better support the home internet service.

Fixed wireless internet does have a downside with the speeds fluctuating based on network traffic. If the network is congested, the internet gateway may even be cutting in and out causing you to lose internet connection on and off. Unless you live in a rural area where your only other home internet option is satellite internet, a wired internet connection (cable or fiber) will be more reliable, which is why it's more expensive.

Rwpickle

What frustrates me is that my address was available last week (confirmed on the Verizon app) but this week it says it is NOT available. I went to sign up today and it was not an option. My neighbor has it and loves it. She has had it for 3 months. Why?

Verizon_Support

We're glad to read you're interested in our home services, we'll be glad to help out. In this case, the service is offered based on availability. While it might not be available right now, it can become available in the future, as the service is based on availability. You can check for updates in the future here: http://spr.ly/6607iaHKV

~Freddy

Ridofcheater

Says I a not in area for Verizon home, I have a tower above me

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