It has been more than a week, and I am unable to access Home Network Protection from the My Verizon App. When I try to, I get a generic error message saying "We're sorry. It looks like we are having trouble connecting." Looking around, I see several people are having the same issue, as I see folks mentioning this on this Community as well as on Reddit. Is there anything that can be done? Without accessing Home Network Protection, devices tied to rules cannot be managed or changed. I have the G3100 router and I used to be able to manage rules for my devices on the router, but that feature was moved over to the My Verizon app using Home Network Protection. This is causing downtime with my devices. Please, is there a fix coming? It's been more than a week. Thank you.
Hi captainm27,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
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