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Home Network Protection not accessible either from Verizon Home app or My Verizon app

When I go to my verizon app, it says home network protection (parental control) is in verizon home app. But, when I log into verizon home app, it says parental control has migrated to "My Verizon" app. How can I access Parental control of devices. I have Fios internet at home.

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Chevy999

I have the same issue and my daughters laptop is" paused" and Parental controls have been discontinued. I can't create new device groups in the home app because I'm enrolled in Home Network Protection which is not accessible any longer. So the profiles I created are paused and blocked and I can't access them or remove them .

VZ_jenn

Hi psriniva, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.

VZ_jenn

Hi Chevy999, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.

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