Home Offers not available
bina5
Enthusiast - Level 2

Has anyone had issues with getting their home offers? I signed up late November '23 and should receive a year of Disney+ (no ads) and a $200 Amazon gift card.  I've gotten an email telling me to redeem Disney+, but there's no option in the "Home Offers" tile on my account page. I still haven't gotten any notification about the gift card. The only available offer on my account is for the Xbox, which I'm not interested in. There are no pending or redeemed offers listed, either.

I previously chatted with a help desk agent earlier this month, and was told that I'd receive the emails that week. I still have not seen anything. I'm also not able to verify my email address, because the emailed link is broken each time that I try. 

Please let me know if anyone else has had these issues and what steps I should take to receive my offers. Thanks.

Re: Home Offers not available
pmny111
Enthusiast - Level 1

Yes, when I signed up via chat I was told I would get AirPods and HomePod on us in addition to the standard 200 target and disney+. Target and disney+ show up on my offers, but not the others (they were put under a different account number for some reason). I have a screenshot from the chat that promised these offers. 

I've tried to escalate this via phone and chat many times, I don't have the offers as promised yet. 

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Re: Home Offers not available
kh_jenn
Moderator
Moderator

Hi bina5, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.

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