My Fios service was installed a long time ago, when the technicians would run the line from the outside box to the ONT over the shortest distance possible, which in my case ran through the middle of my back yard. I'm having a patio installed and need to have the line moved & reburied. I've looked all over this forum & the Verizon website to no avail. Who do I need to contact to get this started?
Hi riceman3008,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
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