Intermittent Internet Drops ("carrier lost")
PrincipalJSon
Enthusiast - Level 1

My Fios is usually rock solid, but recently I had two drops, 5 days apart, at essentially the same exact time (1am Eastern).  Not a huge issue, but trying to prevent this from recurring... In both cases, there was active use of the Internet -- streaming and browsing on multiple clients.

In the router logs.. in both cases, the drop starts with: eth1: carrier lost followed by a variety of messages; deleting routes, dhcpcd restarting, etc.

In both cases, connectivity restored itself a few minutes later.

I do make it a point to reboot my router about once per month.  However, the ONT likely has not been power cycled in almost 1 year.  After the second drop, I did power cycle the ONT.

When I power cycled the ONT.. the logs look identical to the drops -- so the current theory is that the ONT (or a service issue in my area) is at fault.  Is there any ONT-specific troubleshooting I can do?

Any other suggestions?

 

 

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smith6612
Community Leader
Community Leader

1AM sounds like a maintenance related drop. Verizon may be working on the ONTs or a capacity augment during that time.

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2 Replies
smith6612
Community Leader
Community Leader

1AM sounds like a maintenance related drop. Verizon may be working on the ONTs or a capacity augment during that time.

PrincipalJSon
Enthusiast - Level 1

The thought crossed my mind, though I assumed that something like that would be closer to 3-4AM...