For the past 4 months I've been experiencing intermittent internet connection, which is also affecting my tv. I've had 3 routers, ONT box, ONT Power Supply boxes, high speed ethernet cable and wall jack replaced. Logging in to my account both via mobile or even on line just gives nothing but errors loading. I have inside wiring maintenance too. I was advised that since the power supply cable going to the router was not changed, the issue may still exist. Not sure why they never replqced it in the first place. We'll it is back again and in full force. If this does not get fixed, I will be saying goodbye to Verizon Fios. Services over the last 4 months have been terrible to say the least. Not sure what is going on with Verizon Fios but yiu have fallen off the mark big time
Hi jdgalic, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
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