I woke up to find that I no longer had an internet connection. Since then, the ONT lights have been as follows: Green PWR and BAT, Red FAIL, Flashing Green POTS. No in-home troubleshooting has worked, and there doesn't appear to be anything wrong with the hardware. I keep getting transferred to a hold waiting for "specialized service" for my problem and then no one ever responds. I can't get anyone from Verizon to talk to me and I need internet as I work from home. Others who've had this issue had to wait days for any kind of repair help, so I'm considering flat out switching providers. Anyone have similar problems or insight?
Hi @Keleiden,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you
Start a new topic or ask questions in the open forum.
