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My FIOS internet disconnects randomly

Hello,

My internet disconnects at the most random times throughout the day. These disconnects only last a few minutes, but its bothersome when this happens at random on a daily basis. I could be streaming a video and the vidoe just cuts off and I have to watch a loading screen from a few minutes while the computer reconnects. Even after the computer reconnects and starts playing the video, my Windows 7 network center says I'm not connected to the internet even thought the video started playing again or I can surf the internet. After a few minutes, it will say I'm connected again even though I've already been using the internet for a few minutes. Has anyone ran into a similar situation? Any ideas how to resolve the situation? I've already tried unplugging my router and plugging it back in to no avail. =(

Comments

jumpin68ny

Are you on a wireless or Wired Connection?

What brand router/wireless device are you connecting to?

dslr595148

@jumpin68ny wrote:
What brand router/wireless device are you connecting to?

yes, I agree.

#1 What model and hardware version too...

For example..

Actiontec MI-424-Mi, Rev C

#2 FIOS Only or also has FIOS TV?

ToeRez1222

On my router, it says "Actiontec MI424-WR Rev. F" and the Firmware version is 20.19.8. It says my firmware is up-to-date when I checked to see if there was an update available.

And I have FIOS Internet and FIOS TV.

Thank you for the responses!

ToeRez1222

PS - I'm connected via wireless

SilverTower

I have exactly the same problem for over a month now. Technician came to fix it. He checked connections in all rooms and computers, everything fine. Internet was working. As soon as he leave the problem started again. I'm losing connection every 15-20 min for good 5-15 min, sometimes every 30 min. It's getting very annoying.

All computers are wired, even Touchpad (wi-fi) gives the same problem

jumpin68ny

For you do wired devices disconnect too or just wireless devices?

atantekeier

This is not an issue related to wireless usages, or bandwidth amount, or router related.

I have had this issue for several months now and it seams this problems is unsolvable from what verizon tells me.

Or they act like I'm crazy and say "everything looks good" Like I call them all the time just for **bleep**s and giggles.

one thing I found out to "maybe" fix it is to change the coax connection from the ONT outside or in the garage to the router, to ethernet. The only problem is you have to buy all the materials and do it yourself.

Thats right, a company that is providing a service and that service is malfunctioning and you have to pay for the materials and do the repairs yourself. I thought this was nuts too

(also I have had 2 replacment routers, no fix, a tech came out and eyeballed everything and played some movie trailers on his laptop and said it was fine, no fix. Even a tech from these forums contacted me and told me that his computer shows there have been no disconnects from the time the tech came out to my house, and when I copy/pasted the system log of 4 disconnects after the date of the tech coming out he simply stopped responding to my messages.

Good luck getting verizon to fix your issue.

SomeOldBlindMan

ToeRez1222... do you have an ethernet cable? if you hardwire, does it drop?

Your WIn7 Net Ctr is lagging a bit.. (sorry, you can't fire Bill, he already kinda stepped out of that hotseat)..

By your description, it sounds more like your wireless connection (laptop to router) is dropping. Get into Net Sharing...

1. click on Connect to a Network.. how many other networks show up on the list?

a. can try changing channels on router or laptop (if driver permits) to get better signal from your router

b. can try relocation router (higher, on a shelf, etc...)

2. click on the Wireless Network connection in Active Networks (below the globe up top right).. it pulls up the status..

a. What is speed? (throughput)

b. How many bars? (strength of radio signal)

(keep this status screen up & tour your house for deadspots)

poor throughput = interference from other wireless network devices

poor radio strength = distance, other 2.4GHz devices, other interference

Other options (not provided/supported by Verizon):

1. Wireless Range Extenders (I've never used, nor could recommend one of these)

2. Stronger Antenna (I would opt for this, cheaper, easier)

atantekeier, your comments are not going to help anyone solve their issues...

atantekeier

atantekeier, your comments are not going to help anyone solve their issues...

Im way past being civil about this issue. Verizon doesnt care about their customers and other people should know.

When you have service interruption and verizon basically tells you that you are lying about it, it kind of makes you angry. Not only that every month there are additions on my bill... 43$ one month 47$ the next, 51$ another month and every month I have to call them and tell them to remove it like they add it just to get some extra money and if we catch it they remove it.

They refuse to fix the issue or even diagnose it... The tech came out and he did was look at the cables, connect his laptop to the router and watch some movie trailers and says everything is fine.

I am letting people know who have the same issue as me know how verizon will reac t to their issue, or rather not react.

And I hope that people looking into getting verizon changes their mind. Even long after I change my service I will be sure to tell everyone how to not go with fios or verizon at all.

thenamesed

I'm having the same exact issue as atantekeler, as he said this isn't a router issue this is an issue with verizon services/internet the source from which the internet is coming from. I just got verizon FIOS a day ago and having to get disconnected at random on all my devices WIRELESS or WIRED even with all the router lights ON green just like it would when it is connected <- read don't **bleep** pretend you skip this **bleep** and reply to my message with a robotic answer/solution.

I've barely been a customer for a day and this is **bleep** insane I'm furious and I can't believe a customer has to go through so much hassle to get the required help needed. Verizon has a different department for every single specific detail so I always get transfered ALWAYS when I call to some other department for an issue that's irrelevant to that department and always have to repeat my story over and over.

Activation fees cancelation fees and even charge you for the router and the technician guy to install your **bleep** and the materials WHAT THE F. Sure they say they discount you and giving you the best deals it's complete bull**bleep** with the service they are providing. Had I known they would be soo many issues with Verizon I would have just went with another service provider, **bleep** even dial up is looking fantastic right about now! At least it won't dsconnect if I don't make it into a phone line.

I'm furious the only reason I even bothered to get verizon in the first place is because the previous owners of where I moved into had it installed so if the technician had to come he would just have to PLUG the **bleep** in something that I could do! Even though he came and did his stuff and took forever to just turn the **bleep** on I gave him 10 bucks for his time. I should have gottan some compansation really for all of this **bleep**. I called a week ago to have my **bleep** installed and the technician guy tells me that that's funny because he wasn't busy all week that it has been slow all week. My jaw just dropped in shock because every time I tried getting an earlier date the stupid verizon robot lady tells me there is no earlier dates available and the reps as well!

Verizon reps keep telling me that it could be this or could be that I've done my research and I'm not the only customer with this issue and even though I explained myself to them they still make me go through their proccess of handling things, following procedures that are outdated or invalid not every customer has to be troubleshooted the same exact way jesus!

Verizon needs to get their **bleep** together and start retraining their employyees and start from the ground up because all their **bleep** is a **bleep** mess.

The same day I had this **bleep** installed the issues having been getting worse since that same day, I'm now on my third day and can't seem to get any **bleep** real help and I hope to GOD I don't get billed for using this **bleep**ty **bleep** internet that disconnects randomly it's frustratin as **bleep**! I can't do **bleep** without the internet disconnected ever so often and at very random times.

WA3USG

I am having precisely the same problem. I would say that at least a dozen times a day I lose connectivity to all the devices on my network. I have 4 computers and a wireless printer ... I lose connectivity to everything for about a minute or two and then everything comes back. If I am streaming video on my TV, I get a network error. If I wait a minute and re-establish the connection, everything is okay for an hour or two but then it does it again. I thought that it was a Rouiter problem (and it may be) but when I saw this post I now wonder.

The thing is, it's not just an Internet connectivity issue ... I lose connectivity to everything even on my local network.

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