My Verizon App Not Working
MissyM33
Newbie

HELP!  

My Fios worked beautifully. I was able to manage my router and parental controls easily. The app was disabled but I cannot log into the new one. I have spent over an hour with  tech support to no avail. I can log into the desktop version so it is not my account. But, I cannot log in to the app. Additionally, the Verizon Assistant chat is having technical difficulties and when I use the desktop site, I cannot set up parental controls.

At this point, i am ready to leave Verizon for my home needs. Can anyone help?!?!

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Re: My Verizon App Not Working
kh_jenn
Moderator
Moderator

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.

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