Need Help Resolving Home Internet Issue

[huskyandrabbit]

Need Help Resolving Home Internet Issue After Telegraph Pole Damage

Hi everyone,

I’m hoping someone can provide guidance or advice on how to resolve a frustrating home internet issue I’ve been dealing with since January 28. Here’s what happened:

- On **January 28**, a car accident damaged the telegraph pole near my house, cutting off the internet cable. The electric company repaired the pole to restore power, but the internet cable was left untouched.
- On **January 29**, I contacted Verizon customer service to schedule an appointment for a technician to fix the cable.
- On **January 30**, a Verizon technician arrived but was unable to resolve the issue. Before leaving, the technician mentioned that he had left a job ticket for Comcast and that a Comcast technician would come the next day (Friday, January 31) to fix everything.
- On **Friday (January 31)**, no one showed up. I called Verizon customer service again, and the agent told me to contact Comcast directly. However, they didn’t provide a contact number and said Verizon couldn’t assist until Comcast fixed their part.
- I tried calling Comcast using numbers I found online, but no one answered.
- On **Saturday (February 1)**, I called Verizon customer service again. This time, the agent said they could submit a ticket for technicians to review the issue on Monday (February 3). However, this isn’t a formal appointment—I won’t be contacted, won’t receive a ticket number, and there’s no guarantee anyone will come.
- When I asked who is responsible for repairing the remaining damage, the agent said it’s unclear because the telegraph pole might belong to either Verizon or the electric company. They said we won’t know until someone comes to inspect it.
- I also asked the agent to contact the technician who visited earlier to confirm the next steps, but they said the technician was unavailable that day.

At this point, I’m stuck in a loop with no clear resolution. Does anyone know if the information provided by the agents is accurate or if there’s anything else I can do to speed up the process? Any advice or suggestions would be greatly appreciated.

Thank you for reading, and I look forward to any help you can offer!

[Mfaiz]

Hi @huskyandrabbit,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.