When you are getting a new router, does the my verizon app not show the Home account that is currently there? Trying to get a reason for not seeing my Fios account in the app. Where did it go? Who can help. Why is there only the wireless account?
SPoke with someone on the fios side. He suggested that i may need the new account linked to my home account, but it is linked on the website, but not on the My Verizon App. The App needs to be corrected. Who can fix this? Need both accounts showing in the app.
