No Ethernet Port on my ONT
TroublewONT
Enthusiast - Level 2

Hello- I would like to use my own router (so I don't have to keep paying the monthly rental fee), but don't see an ethernet port on my ONT. I only have a coax cable coming out of it and connecting to the router. Is it that my service was installed so long ago that the ONT installed didn't give me that option.

The router I have is Fios-Gen4.

Thank you in advance for any help.

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gs0b
Community Leader
Community Leader

As Edg1 says, all ONTs have an Ethernet port.  You'll need to contact Verizon to switch the WAN connection from MoCA to Ethernet.  Best way to do that is via VZDirect as the phone and chat reps may not understand the request.
https://www.dslreports.com/forum/vzdirect

If you have FiOS TV service with Verizon boxes, it gets a bit more complicated to use your own router as a MoCA LAN is required.  Check out this FAQ for more info:
https://www.dslreports.com/faq/14077

Verizon does not provide any support when one of their routers is not used.  Not a big issue for reasonably technical folk, but it is good to know.

You can also buy a Verizon router to eliminate the rental fee.  $299 for a tri-band WiFi6 G3100 new from Verizon or well under $100 for a used G1100 online.   If buying used, be sure the seller has a fair return policy if there are any issues such as a Verizon branded router with Frontier firmware or other problems.

Good Luck.

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gs0b
Community Leader
Community Leader

As Edg1 says, all ONTs have an Ethernet port.  You'll need to contact Verizon to switch the WAN connection from MoCA to Ethernet.  Best way to do that is via VZDirect as the phone and chat reps may not understand the request.
https://www.dslreports.com/forum/vzdirect

If you have FiOS TV service with Verizon boxes, it gets a bit more complicated to use your own router as a MoCA LAN is required.  Check out this FAQ for more info:
https://www.dslreports.com/faq/14077

Verizon does not provide any support when one of their routers is not used.  Not a big issue for reasonably technical folk, but it is good to know.

You can also buy a Verizon router to eliminate the rental fee.  $299 for a tri-band WiFi6 G3100 new from Verizon or well under $100 for a used G1100 online.   If buying used, be sure the seller has a fair return policy if there are any issues such as a Verizon branded router with Frontier firmware or other problems.

Good Luck.

Edg1
Community Leader
Community Leader

The oldest ONTs support ethernet connections.  The first ONTs didn't even actually have a MoCA connection. If you sent a picture of your ONT that would help. They are typically next to the coax port on Motoral/Arris models and next to the voice ports on other models.

TroublewONT
Enthusiast - Level 2

Thank you for the responses.

I've attached some pics as you suggested.

Again, I appreciate any help.

imageimageimage

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Edg1
Community Leader
Community Leader

That is actually just the BBU/PSU. That powers the ONT. Trace that beige cable wire, on the other end will be the ONT. It is most likely outside. 

TroublewONT
Enthusiast - Level 2

You are correct. I found it on the outside of the house just on the other side of the wall. 
Unfortunately, it looks like I would have trouble trying to fish an ethernet cable through the wall once I get the ONT open. I have pics but am having trouble attaching them this time.

Is there a splitter or converter that I could use to attach the coax cable from the inside unit that I could then connect my router to via an ethernet cord? Is that something you'd recommend?

I greatly appreciate your help. 

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CRobGauth
Community Leader
Community Leader

Yes, you can use a device called a MOCA adapter.

Keep in mind that it is only good up to speeds of 100M.

Do you have TV service with FiOS STBs?

If so, you will need to connect the router to the coax so that STBs can get guide and on demand data.

Edg1
Community Leader
Community Leader

Are you referring to a WAN MoCA adapter? That would be a good solution. Do you know what brand and model to look for?

TroublewONT
Enthusiast - Level 2

Thanks for all the feedback and suggestions.
I don't know the difference between a WAN MoCA and a LAN MoCA, but saw on DSL Reports that the WAN MoCA is suggested. My router has a WAN port, so I figured that's what I need.

I welcome suggestions for brands/models.

Thanks, again!

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TroublewONT
Enthusiast - Level 2

I was finally able to upload pics of the ONT on the outside of my house. Looks like the cables go in to the unit on the inside through the hole the tech created and I don't think I could successfully run the ethernet cable through the same with the same success. That's why I'm considering a MoCA adapter.

imageimage

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smith6612
Community Leader
Community Leader

Running the cable shouldn't need much more than a drill, some sealing putty/caulk, and some zip ties. Just follow the existing lines to where your Router is. That's your easiest path. You might also need CAT5e cable rated for outdoor installation, ends/jacks, and some termination tools. All of this can be found at the local hardware store if a friend doesn't have them.

I would avoid the MoCA adapter solution unless absolutely needed. 

The ONT's Ethernet port will be located inside of the "Customer Access" portion. Open it up, and you'll see it typically facing downwards.

epie
Enthusiast - Level 3

Thanks all.  My speed test is showing 500Mbps up and down with a 1G service.  How do I open the ONT, I unscrewed the where it said “customer access” but still locked.  Do I also need to open the hex screw at bottom of box?

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smith6612
Community Leader
Community Leader

The door may be sticking, just give it a nice firm tug from the right tab. Look for a plastic clip on the side in case that also needs to be disengaged. Some of the Arris ONTs have them. The hex screw is to access the Fiber Terminal and for removing the ONT.

epie
Enthusiast - Level 3

Thank you for your tip to open box and I just noticed something very interesting I would like some comments on.  It appears that maybe my box does not need to be upgraded unless you all feel I have a very old ONT box.  You will see in photos I have an Ethernet 5e cable after all that is connected to my router along with the coax.   I confirmed ethernet cable matches on ONT side and router WAN port. My questions are as follows:

1.  Is the coax connection to the router unnecessary and redundant if I have cat5e connected to the WAN port?

2. Does my ONT look like it needs an update or current enough for a 1G connection?

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gs0b
Community Leader
Community Leader

The pictures need to be approved by a moderator.  Until we can see them, here are some answers.

Coax is required only if you subscribe to TV service.  If you don't have TV service, it can be disconnected.  Note that it won't harm anything if you leave it connected.

From your previous post, it sounds like you're subscribed to 1Gbps service.  If that's the case, then I know your ONT is capable of 1Gbps service.  Verizon won't sell you 1Gbps service unless the ONT is the right model.  If it is an old model, they upgrade it before they enable 1Gpbs.

Run the Verizon speed test at https://www.verizon.com/speedtest/.  It will test the speed to the router as well as to the device.  If the router speed test isn't close to what you've subscribed to, then you should contact Verizon for help.

epie
Enthusiast - Level 3

Hi - I did run speed tests and getting 500Mbs up and down.  Why does coax need to be connected to router if you have TV service? Doesn’t this just need to go to STBs or TVs?  I was thinking about a third party router upgrade but they do not have coax connection and unclear why coax would be needed if I have the Cat5e cable connected to my WAN port.  Thanks

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Cang_Household
Community Leader
Community Leader

The STBs need both Linear TV signal (coax) from the ONT and the guide data (as well as activation signal) from the router (through MoCA ethernet). Taking any of these devices out of the equation will "decapacitate" the STBs.

epie
Enthusiast - Level 3

ok, so if I want to use a third party router for wi-fi speed improvements I need to keep coax plugged into current actiontec router and move the WAN ethernet connection along with LAN ethernet connections to the new router?  Perhaps I should move this conversation now to a new post as topic is changing.

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Cang_Household
Community Leader
Community Leader

Ok. So you want to upgrade the WiFi speed. G1100 and presumably G3100 can achieve a speed over 400Mbps at 5GHz 802.11ac without obstacles. But this speed drastically decreases as you move further away from the access point due to the nature of 5GHz signal.

How fast are you trying to achieve with WiFi? 500Mbps? The computers should be linked with ethernet cables for best speeds. I only resort to WiFi for portable devices.

How big or complex is your house? If the current coverage and speed is very inadequate and slow, I would recommend some commercial meshed WiFi solutions if you have the budget at dispense.

epie
Enthusiast - Level 3

Hi - Small home about 2000 sq. ft total on 3 floors.  The router sits on middle floor. Lots of wi-fi devices in home and yes computer is hardwired to switch.   I currently have the Actiontec MI424WR Rev I. think I may have outgrown in.  Especially now with two kids in school at home and myself working plus lots of mobile devices.  I could consider both of those those you mentioned as I would assume with my current router I would notice a big difference with just about anything. The G3100 is intriguing but big $$.  Would love to see a deal on it.  I assume would be a huge difference for me

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Cang_Household
Community Leader
Community Leader

@epie wrote:

I currently have the Actiontec MI424WR Rev I. 


Ok. The router you currently have closes the doors to lots of upgrading options. This router's WiFi only support up to 802.11n (so called "WiFi 4") and it only has MoCA 1.1. The WiFi speed is limited to 130Mbps ish on average, and MoCA 1.1 transmission speed is capped around 175Mbps.

MoCA 1.1 closes the doors to most Verizon extenders.

WCB6200Q ($120) can deliver 500Mbps on 802.11ac WiFi, but MoCA 1.1 of the router bottlenecks this speed to 175Mbps. You can uplink WCB6200Q with an ethernet cable to overcome the bottleneck.

E3200 ($200) theoretically delivers a better speed than WCB6200Q, but it is not advisable because of price and the same bottleneck.

WCB3000N ($25) can deliver 175 Mbps on 802.11n, but it is a duplication of your router's access point, so it is not advisable in the run long, unless you buy a bunch of them and can stand the speed limitation.

How about third party wireless access points?

I would recommend some commercial-grade standalone wireless access points for scalability, flexibility, and quality. You can look into Aruba Networks Instant On AP11 WiFi Access Point (~$95), it requires an ethernet connection though (and PoE or local power adapter). If you purchase two of them, they can create a meshed network with seamless connectivity. It supports up to 802.11ac (so called "WiFi 5") around 500Mbps just like the WCB6200Q.