Not gigabit speeds

I just got Verizon FiOS gigabit installed and with a wired connection to the FiOS router or to a router of my own that is connected to the FiOS router (Asus rt5200) I get a max speed of 850/850....both my own router and NIC supports gigabit speeds....so what am I missing here?

Shouldn't I be paying 15% less lol.

Accepted answers

smith6612

Check the CPU usage of your router (at the main page of the router's Web UI) to make sure one of the CPU cores isn't maxing out while you're speed testing. The routing software on ASUS routers can only operate on a single CPU Core. As such hardware acceleration is required.

On some older ASUS Routers, not sure about the new ones, enabling IPv6 or using Adaptive QoS also causes the router to drop from Level 2 Hardware Acceleration to Level 1 Hardware Acceleration. That means the Broadcom Flow Accelerator is disabled and only Cut-Through Forwarding is enabled.

ASUSWRT-Merlin's firmware for the ASUS Routers will provide some better insight as well, as to whether the problem is the router or if it's some other factor.

All comments

CRobGauth

Are you testing to speedtest.verizon.net or other Verizon speedtest server?

And they typically advertise as up to.

Plus others have commented that overhead can take a bite out of the bandwidth as well.

DarkManX4lf

I have tried verizon.speedtest.net and speedtest.net and both give me around 870mbits/s down now. However still slower than gigabit. (See images)

verizon.speedtest.netspeedtest.net

jonjones1

@DarkManX4lf wrote:
I have tried verizon.speedtest.net and speedtest.net and both give me around 870mbits/s down now. However still slower than gigabit. (See images)
verizon.speedtest.netspeedtest.net

The other poster beat me to the reply. Verizon's lingo states "up to" it does not guarantee 1024/1024 in fact I read something like 940/880 in which case you are fine.

You will never get the highest speeds because of numerous factors outside of Fios control.

mrsouders

I get up /down in the 900's at the router but not at the pc. No one has been able to figure it out and have gone through multiple techs.

CRobGauth

Are you testing via a wired connection?

Have you checked drivers for network card to make sure they are up to date?

jonjones1

@mrsouders wrote:
I get up /down in the 900's at the router but not at the pc. No one has been able to figure it out and have gone through multiple techs.

The type of machine like laptop, desktop or tablet or phone etc. operate on radio and with network cards/chips. The speed of the device determines how fast it operates.

no device is going to be the same for each user. Depends on the operating systems, the added devices like optical drives, hard drives, type of ram installed etc.

no need to worry. Additionally a speed test outside of Verizon's network will be much slower due to bottleneck and incompletes to certain paths on the net. Verizon does not control where you go.

mrsouders

Running Win 10, 6 GB RAM, 500 GB 7200 RPM HDD, Intel Processor, Gigabit NIC. PC is only a little over 2 years old.

jonjones1

@mrsouders wrote:
Running Win 10, 6 GB RAM, 500 GB 7200 RPM HDD, Intel Processor, Gigabit NIC. PC is only a little over 2 years old.

As I said in my last reply the speed is not guaranteed. The Verizon stance is "up to"

and that is the way the company should advertise it.

the device you are using although adequate for your needs still is just going to run speed wise under perfect conditions. No obstructions or interference from other things in your household.

the speed of the device to your router is not the same as the speed obtained from Fios to your router. When you use any device the end result is crap shoot.

years ago I had 15/1 from Time Warner and using 20+ devices in our home we always had speed good enough for our needs. So I would not worry too much about it.

smith6612

ASUSWRT-Merlin's firmware for the ASUS Routers will provide some better insight as well, as to whether the problem is the router or if it's some other factor.

Mandor

One thing that many people forget is that routers and switches alike have a max throughput. And, as others have pointed out, each hop along the way takes a bit of overhead so if you have any routers/switches/wireless devices your data travels through before it hits the router, your speed will drop. The higher your anticipated cap the larger the drop appears to be.

Google Techical specs for all of your networking gear and look for max throughput.

YOUSEE1

Not even close, I got it installed yesterday and I am unsatisfied with their service. Come on I can check the router speed from my phone while I’m away and get 940 download and 930+ upload but when I test a device it doesn’t go above 200 MB download and same with upload. Plus their TV/DVR is horrible compared to Xfinity, and it’s all over the place. Customer service is a whole other story, I called before the installation to ask for an offer that I received by email and they updated the order and promised the offer. After installation I didn’t get the offer and when I called to ask what’s going on they said sorry we can’t honor the offer since it came after your original order. They simply get you stuck in a 2 year contract and don’t give you a chance to get your true service that you are paying for, and also charge your $240 if you decide to cancel. I am defiantly not going to recommend them to anyone and also I am waiting for a chance to switch back to Xfinity

CRobGauth

Typically, you have a 30 day window to drop new service if unsatisfied.

If still in that window, contact support to see if your offer has that option.

Fauz

Hey guys,

im new to this forum as i just had my service installed 2 days ago.

Im facing a very strange problem which im hoping someone can help with. I have the 1gigabit service, and im getting nowhere near said speeds although everything is newly installed, and using the Fios Gateway router, and using the fios speedtest website to check. Now i am well aware that im not going to get the 1024/1024 speeds, it states even in the contract the speeds range between 750-950 or so, which is fine.

The problem im facing though is, on the 5ghz wifi im not getting more than 150/300 speeds which is terrible, and thats the same across multiple new devices which surely do support said speeds. Is that normal??? Secondly, even on a wired connection, the max speeds ive gotten are 550/750, that too with nothing else connected to the network at the time.

A Technician also came out and tried to blame it all on my devices, but on insisting, he supposedly attempted to connect his own fios tablet to the wifi and said he cant ***bleep***, then when he tried to run a wired lan test, he said himself its slower than DSL speeds. He said go ahead and cancel the service and he doesnt know what to do. Even changed out the ONT and router to no avail.

Any suggestions, or should i just cancel the service? Im fine with the wired 500/750 speeds, but the wifi 150 download on a 1 gig connection just seems ridiculous.

CRobGauth

You typically won't get gigabit speeds on WiFi.

And your device can cause limitations even when hardwired.

If you run speed test from router what do you get?

crackle

I believe it's Verizon practice to limit your speed at least 15% if you DO NOT directly use their routers. I had it tested at my house with 100/100Mbps using their ODN to connect to my laptops, and got it up to max 54Mbps for download, and 100+ for UPload. Then, ODN to my router to my laptops got the same sub 50Mbps for download. However, when the technician used Verizon router connected to ODN device, and my laptops to the VZ router, woala, 100+Mbps for Download.

I asked the technician to remove the VZ router and have my router connected to the ODN, things are back to the same. Windows 7 Pro & Win 10 Home are the OS version for laptops with no firewalls.

Go Figure.

jonjones1

@crackle wrote:
I believe it's Verizon practice to limit your speed at least 15% if you DO NOT directly use their routers. I had it tested at my house with 100/100Mbps using their ODN to connect to my laptops, and got it up to max 54Mbps for download, and 100+ for UPload. Then, ODN to my router to my laptops got the same sub 50Mbps for download. However, when the technician used Verizon router connected to ODN device, and my laptops to the VZ router, woala, 100+Mbps for Download.
I asked the technician to remove the VZ router and have my router connected to the ODN, things are back to the same. Windows 7 Pro & Win 10 Home are the OS version for laptops with no firewalls.
Go Figure.

Ask yourself this question. To what end would it benefit to limit your speeds you have been provisioned for?

if you have service up to 150/150 or lower the provisioning should be above slightly and not below. So 150/150 would be like 162/158 not the speeds you are quoting.

did you call 1-800-VERIZON and ask to to run a speed test from their proprietary server to your router? Did you use a wired computer to do a speed test to Fios speedtest server yourself?

You could with the 150/150 Test at www.speedtest.net which is Ookla and not Verizon and see the speeds I mentioned above. You cannot do these test over a WiFi connection. It must be direct cabling to the lan port on the router with a computer.

then see if it is better.

Seeker1437

The minimum device specifications for Fios Internet are:

Windows

Windows 7 or higher
1.2 GHz Processor
1 GB RAM
100Mbps Ethernet Card

Mac

OSX 10.3.9 or higher
2 GHz Processor
2 GB RAM
100Mbps Ethernet Card

In general, any device meeting the above criteria will see excellent performance on a Fios Gigabit Connection.

To run a speed test on a single device, please ensure your device meets the recommended criteria below:

Recommended device specifications for Fios Gigabit Connections are:

Windows

64-bit Windows 10 Pro
Intel Core i7 CPU @ 2.5GHZ or higher Processor
16 GB RAM
Gigabit Ethernet connection or USB3 or Gigabit Ethernet Adapter

Mac

OSX 10.12
Intel Core i7 CPU @ 2.5GHZ or higher Processor
16 GB RAM
Gigabit Ethernet Connection or Thunderbolt Gigabit Ethernet Adapter

(Source: https://www.verizon.com/support/residential/internet/getting-started/fios-gigabit under Frequenty Asked Questions > What are the device specifications?)