Order on hold

I am moving and need Fios service in my new home by Monday but my order is still on hold. I have uploaded the documents requested and I have tried to resolve the issue by phone without any luck. We depend on home internet service for both work and school due to COVID-19. I need to know that my service will be activated before this weekend, otherwise I will be forced to cancel Fios and use another provider.

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Re: Order on hold
Moderator Emeritus

Hi Needservice1,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.