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Packet Loss at Verizon Peering Points (Arelion, Lumen) Slow Uploads to Off-Network Servers

mkt321
Enthusiast - Level 1
‎08-11-2025 04:22 PM

Over the last few days I’ve had  slow upload speeds to non-Verizon servers. Uploads to Verizon’s own speed test servers are fine and match my provisioned rate. Downloads are unaffected.

mtr tests from a wired connection directly to my ONT show persistent packet loss beginning at Verizon’s upstream peering points, with the loss persisting downstream. This happens across multiple destinations, so not a single-host routing issue?

  1. _gateway                                     0% loss
  2. lo0-100.NYCMNY-VFTTP-339.verizon-gni.net     0% loss
  3. B3339.NYCMNY-LCR-21.verizon-gni.net          0% loss
  5. ewr-b13-link.ip.twelve99.net                80% loss   <--- First hop with real loss
  6. nyk-bb5-link.ip.twelve99.net                30% loss
  ...
 25. a23-206-56-116.deploy.static.akamaitechnologies.com   0% loss but degraded throughput
  1. _gateway                                     0% loss
  2. lo0-100.NYCMNY-VFTTP-339.verizon-gni.net     0% loss
  3. B3339.NYCMNY-LCR-21.verizon-gni.net          0% loss
  4. lag-3.NYCMNYAA-PPR01-CC.ALTER.NET           90% loss
  5. ALTER.NET.customer.alter.net                20% loss
  6. ae2.3609.edge6.Miami1.net.lumen.tech        50% loss
  ...
 19. ae17.r02.ewr01.icn.netarch.akamai.com       80% loss
 20. ae2.r02.ewr01.ien.netarch.akamai.com        77.8% loss

Is this something that a Verizon network engineer could investigate? This appears to be a transit/peering congestion issue outside the customer premises but within Verizon’s upstream routing?

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El28
Enthusiast - Level 1
‎08-18-2025 11:01 AM

I am having the same issue with packet loss routing through ewr-b13-link.ip.twelve99.net ! Up through that hop, no packet loss, no latency issues. On that hop, I got 81% packet loss and 300+ ms latency. Verizon, please fix this!

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kh_jenn
Moderator
Moderator
In response to El28
‎08-20-2025 05:49 PM

Hi El28, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.

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kh_jenn
Moderator
Moderator
‎08-20-2025 05:46 PM

Hi mkt321, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.

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