I have had the same issue on and off since switching to Fios from xfinity. Not only does the internet go up and down but the tv service will freeze. I also have issues with the tv service running and hour behind and I have to reboot the system to get it back to live tv. I have found it impossible to talk to anyone for support and have requested a call back at least 5 times and have never received the call. I think I’m going to switch back to Comcast because Fios has been a huge letdown.
Hi @kmulderjr,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
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