Recurring outages in Northern Virginia
ath114
Enthusiast - Level 1

We’ve had  stable FiOS for 10+ years but in the last 45 days we’ve had 4 or more substantial outages (several hours/overnight). There is often a banner on our account  about an outage (and the link for more info goes no where) but the outage map says our area doesn’t have a problem so we have no idea how extensive the issue is. Is anyone else encountering this? Is it local construction? Is it an aging system? Is it a broader issue? There seems to be a recurring issue that we’re not being told about and the solutions have been temporary. The troubleshooting and links for more information on the Verizon just send me on circles and it’s been infuriating. Ready to look at alternatives. 

Re: Recurring outages in Northern Virginia
khanema
Enthusiast - Level 1

I have been having the exact problem over the last two weeks. I've tried everything to diagnose and it is 100% a network problem. Not sure if it has been the same for you but my internet seems to go out around 9-11 PM and then come back the next day around 9AM.

Re: Recurring outages in Northern Virginia
Phoenikcs
Newbie

We’ve been having the same issues the past week. Intermittent outages with no explanations. Calls to Verizon result in resetting devices over and over again. It’s infuriating and it’s starting to sound like a software issue on Verizon’s end. 

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Re: Recurring outages in Northern Virginia
kh_jenn
Moderator
Moderator

Hi ath114,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.

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