Last Tuesday, I woke up to find that I no longer had an internet connection. Since then, the ONT lights have been as follows: Green PWR and BAT, Red FAIL, Flashing Green POTS. No in-home troubleshooting has worked, and there doesn't appear to be anything wrong with the hardware. A technician came out and indicated that there was a break in the connection somewhere outside my home, and said he'd send a team to repair the line. After the team failed to arrive, I called another technician, who confirmed what the previous one had found and managed to get a team out. After a short while, the team left, and I never got a confirmation that they actually ever fixed the line--they definitely didn't, considering I still don't have access to the internet. After this, I called again, and was told that a team would be sent. Today I woke up, and the team failed to arrive. I contacted Verizon again, and was told that the connection was marked as repaired, and they were going to send a technician to inspect the ONT inside my home--despite the fact that the original technician confirmed that there is nothing wrong with my hardware.
I work from home. Verizon is actively costing me my income and my sanity. After all this, I was only offered a five dollars of bill credit and a small discount on my monthly bill. What on earth do I have to do to get a proper repair? I'm seriously considering switching providers right now, as I have multiple competitors offering me their services.
