Last Tuesday, I woke up to find that I no longer had an internet connection. Since then, the ONT lights have been as follows: Green PWR and BAT, Red FAIL, Flashing Green POTS. No in-home troubleshooting has worked, and there doesn't appear to be anything wrong with the hardware. A technician came out and indicated that there was a break in the connection somewhere outside my home, and said he'd send a team to repair the line. After the team failed to arrive, I called another technician, who confirmed what the previous one had found and managed to get a team out. After a short while, the team left, and I never got a confirmation that they actually ever fixed the line--they definitely didn't, considering I still don't have access to the internet. After this, I called again, and was told that a team would be sent. Today I woke up, and the team failed to arrive. I contacted Verizon again, and was told that the connection was marked as repaired, and they were going to send a technician to inspect the ONT inside my home--despite the fact that the original technician confirmed that there is nothing wrong with my hardware.
I work from home. Verizon is actively costing me my income and my sanity. After all this, I was only offered a five dollars of bill credit and a small discount on my monthly bill. What on earth do I have to do to get a proper repair? I'm seriously considering switching providers right now, as I have multiple competitors offering me their services.
I have been down for days now. Same thing outside of the house, my hardware fine, red Management light. Supposed to be something wrong in town. Every single time I check the status it’s pushed back 12 hours , and again, over and over.
same as you they are killing my business and literally driving me crazy. If my service doesn’t come up tonight I’m done with Verizon. And I have several cell phones and iPads in a significant cellular monthly bill, that will go to AT&T. Verizon messes with me, I’ll pull absolutely every thing from them this evening. It’s that simple. I’m done waiting.
Hi HTW,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
Hi quantumpixel,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
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