Red Fail, Blinking POTS. No internet connection.

[Rmpsaint07]

After a power outage last night, internet has not come back. Verizon says there is an outage in my area (per their site) but someone else in my building has Fios and theirs is working. Tried the trouble shooting online with no luck. I work from so could use some assistance as soon as possible. Thank you!

[kh_jenn]

Hi Rmpsaint07, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.

[Ginger_VZ · Accepted solution]

Hi  Rmpsaint07,

We recognize the frustration of not being able to connect to the internet. I wanted to provide some additional information in case other customers experience something similar.

Through Private Message, we provided a link to: https://www.verizon.com/support/residential/service-outage. This is the best way to find out more information about the interruption in service and to check updates. 

This page also provides some self-help steps like rebooting your router, resetting your battery and other troubleshooting. 

-ginger