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Scam from Verzion

Budo

I am here to share my recent experience with verzion.

My old internet contract has ended recently and there is a price increase on my montly internet bill. So I looking for something better

I use to have a 59.99 fios internet 15/5. after the 2 year contract, Verzion was charing me 79.99 for 15/5 each month.

(I have the auto pay, and I never receive any call from verzion about my price increase)

Since I am paying 79.99 for 15/5, I go on to verzion to see if there is better plan. This is where the scam happen.

I am looking for a higher speed plan so I can stream video . I go into my service and look for upgrade. there is a plan for 87.99 fios internet 50/50. since just 8 more dollar of what I am paying. I can triple the speed and there is a special offer as the image show above said you will receive a new wifi router at no cost.

Before I made my upgrade I start a live chat with a agent asking about what new router it is. and the new plan I am getting. He explains to me very clearly that my current router is call the N router. it is slow and if I want to stream a video or upload something it wont do it. So I take the offer and made the upgrade.

So I made my upgrade. This was happen on 11/20/2014.

Very soon I got the comformation of my upgrade. However Nothing was mentioned that I am getting a new router. No email, no tracking number. Nothing. and the live chat agent confirm that my upgrade is done and expectiing the new router soon. Since I dont see the email have stated that I will receive the new router. I ask the agent in live chat. He tell me that it will come to me in 3~5 day. but he does not carry the tracking but the sale department might do. So he give me the sales department number to me (800) 837-4966.

So I call immediately, A agent on phone told me that Oh dont worry, your router is coming. I see your recent Fios internet upgrade email. That mean you will get a new router. Usually take 3~5 day.

Adter 3~5 day. nothing

Made another call to (800) 837-4966, another agent tell me they do see I will receive a new router , but usually take 7~10 after you make your upgrade.

After 7~10 day. NOTHING

Call (800) 837-4966 again. AGENT#3 tell me I dont see anywhere said you will receive a new router. It is not in the system. So that is why I you did not get one.

{edited for privacy}

AGENT#3 give me the **bleep** moment . the attitude it just killing me.

I am have a problem and I am asking for solition and this AGENT#3 is not helping me but making it worst.

On the day I made my upgrade I didnt screen shot all the thing on the web site.( But who will?)

So I go to verzion.com right away. the offer is still there. and This AGENT#3 tell me she did not see it and give me this nasty attitude. and I really want to send a copy to this AGENT#3 I speaking with.

and yet. I do not have the new router. Maybe it just the scam they running right now

I strongly suggest you all to Screen shot everything you see before you made any change to your account.. Or else verzion just tell you "I sorry I dont know what you talking about. I dont see any offer"

Comments

[Deleted User]

Hi Budo,

Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

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