I am paying for an entire month of nonexistent service.
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Has anyone else used the schedule a call feature, only to be told the next available was a week out?
I needed to disconnect Fios before my next billing cycle.
I could not get through to a person and I was presented with a scheduled callback a week later.
Verizon claims they do not keep a call log and the Supervisor claimed I was "lying" about the callback and had a rather rude/offensive tone.
A week later meant by the time I spoke to a rep, my next billing started.
Now I am paying an entire month for nonexistent service.
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