I have been trying to remove perks on my account for two months now and I'm starting to think Verizon makes it impossible on purpose.
I have reached out six different times and every time a customer service agent says it's removed - it's not and I continue to get billed for it.
The 300mbps FIOS download and upload plan is a joke as well. My upload speeds never go higher than 9mbs and when I mention the issue I get gaslit by the service person I'm talking to, and they tell me it's showing 300/300 on their end. So what? Is every single speed test I'm running a lie then?? I think not.
Start a new topic or ask questions in the open forum.
