Good Afternoon
Last year in the Summer, July 2024, I was looking for new internet and phone service for my business and I reached out to Verizon Business and spoke with 2 different account customer service reps. the first was Vincent and the second one was Kelly. I ended up working with Kelly as Vincent never returned my calls. After a lot of hit and miss the service was set up and then there was an issue with the phone as they forgot to port the number and it was delayed by almost 2 weeks. So I had to keep my comcast service so I had a working phone, which means I had to keep paying Comcast. I noticed right away that the connection was not good, it kept going out and disconnecting which in business is not good. The troubleshooting began and continued with almost daily calls, resets of the equipment. I was finally assigned an account manager, Sarah Aguilar, and I worked with her starting in August of 2024.. She would set up calls with BGCO support, who almost always managed to call when I was home and the business was closed so it would have to be rescheduled. The ticket number was wb240826883286. Even after numerous calls with them more resets of the equipement. During every phone call I was asked to confirm my address which I did and each time the tech would say Verizon business was not available in your area/address but lets see what we can do. Finally in September during the one of the last calls with a Yves he flat came out and said I should never have been set up as the business service is not available in my area or address. I reached out to Sarah numerous times and never spoke to her again, I also emailed her. I finally reached someone and cancelled the service in September 2024. I was told to return the equipment and I did. (that in itself was ordeal as they couldn't find my business to send the label to and had to send it to my house address because according to the customer service rep I spoke my business address doesn't exist. ) I've reached to Sarah again numerous times about the bill trying to find someone to speak to. I don't feel I owe Verizion from July to Sept. I may owe some but not full months especially after being told the business service was not available in my area. Now I am receiving a letter from a collection company. I feel that I was lied to and that initial two customer service reps Vincent and Kelly just ignored that the service was not available in my area and set this up anyway. Even Sarah questioned why I was signed up for this business service. It's hard for me to understand how I can be billed for something not available at my business address/area, having no connectivity and constantly resetting everything multiple times a day, the phone not staying connecting so customers couldn't call. I would really like to speak with someone pertaining this. I know this is long but I have my emails and everything. You can reach me at (edited for privacy) or email at [email address removed per the Verizon Terms of Service] Thank you Sandi
