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19year customer- deleted premium channels to save money and got forced into higher monthly bill, spent hours online trying to fix and then forced to agree to upgrade services and then next day all services stopped for unknown reason. Hours more and agents still cant fix it. No accountability and no one in charge with any authority to do anything. I dont know who to call anymore. Wondering if someone at a business store or retail store can help me. Any suggestions? Or should i just bag verizon and go to other service provider.
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Hi @Abshrout
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
