Service

[User145]

I switched to Verizon just a week ago because I wanted reliable, high-speed fiber internet. I left my previous provider for better service  but what I’ve experienced so far is incredibly disappointing.

Within days of installation, my internet started throttling badly. I had to keep rebooting the router to get normal speeds again. When I reached out to support, I was told that I have “old equipment,” even though Verizon’s own technician just installed it recently (5 days ago). Then they tried to upsell me to the 2-gig version and said they’d send a technician for an extra charge.

This feels intentional and completely unfair. It makes no sense that their  equipment would suddenly be considered “old” in one week. Instead of fixing the issue, it seems like Verizon is creating problems just to push customers toward higher-priced plans.

I’m posting this here because I believe many other customers are facing the same situation. Verizon forcing upgrades right after a new installation. I expect this to be investigated, my service fixed properly, and no extra charges for technician visits caused by Verizon’s own setup.

We choose Verizon for reliability  not manipulation. Please do the right thing sometimes!

[Kh_Femi]

Hi User145,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Continue to check your Inbox regularly for a reply and direct all correspondence concerning your issue to the agents who will be assisting you privately.

Thank you.