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Severe Packet Loss on Verizon Backbone (Alter.net – 140.222.19.237)

bruthless1
Enthusiast - Level 1
‎05-05-2025 12:43 PM

I am reaching out to report a persistent and serious issue with my Verizon Fios internet service that is severely impacting real-time applications — particularly online gaming.

Over the past few days, I have been experiencing constant lag, packet loss, and poor hit registration in games like Call of Duty. After thorough troubleshooting, I have confirmed the issue is not within my home network and is instead occurring within Verizon’s own backbone infrastructure.

🔍 Troubleshooting steps I’ve already completed:

  • Tested with and without my ASUS GT-AX11000 Pro router (connected directly to ONT).

  • Disabled QoS, NAT acceleration, and other router features.

  • Verified that the issue persists even when bypassing the router entirely.

  • Used PingPlotter to identify the exact location of packet loss.

📉 Key Findings (PingPlotter Trace):

  • Severe packet loss (consistently 80–90%) is occurring at:

    • 140.222.19.237 — part of Verizon’s Alter.net backbone

  • This router is dropping packets before traffic even reaches the final destination (e.g., 8.8.8.8).

  • Loss is visible during multiple test windows and affects all applications requiring low-latency routing.

📎 Supporting Evidence:

I can provide screenshots and logs from PingPlotter showing:

  • Time of tests

  • Consistent loss at the identified hop

  • Stable conditions on my local network and LAN

🎯 What I Need:

Please escalate this issue to Tier 2 technical support or Verizon network engineering, as it is clearly outside the scope of residential hardware or account settings.

I am a long-time Verizon customer, and I respectfully ask for this to be reviewed and addressed promptly.

Thank you for your attention to this matter. Please let me know if I can provide additional data.

Sincerely,

 

Bruthless1

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kh_jenn
Moderator
Moderator
‎05-06-2025 04:03 PM

Hi bruthless1, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.

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