The Community is in Read-Only Mode as we get ready to unveil a brand-new experience. Stay tuned - something amazing is on the way!
FiOS communication on the current outage extends beyond unprofessional. Almost 2 days in and there's no consistent communication on outage scope, and it varies between vzw communication vector. 1 site says potentially a problem, another says no problem...and they keep varying between the 2. And that's not even getting at ETA, nor outage cause. It's clearly a huge outage and a simple ping of modems would ID outage map.
People have jobs and other important tasks - I totally understand how hard physical infra / cable cuts are, but this is sloppy engineering management, and it's increasing the impact to your users. I suggest folks request partial credits, not for the money but for vz leadership to notice and take corrective actions. Total disregard for how this impacts ppls lives.
Get it together.
Hi damn1487,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
we have an outage here in Southern Md now
Start a new topic or ask questions in the open forum.
